Contractor Operations Leader — Network & Field Services

Charter Communications; Madison (WI); On-site; USD 95,000 - 125,000; Full time

Job summary

Charter Communications is seeking a Manager, Contract Support to lead contractor fulfillment across the area, ensuring compliance with Spectrum specifications and maintaining network performance from tap to home. You will oversee contractor and staff performance to preserve system integrity and deliver a reliable customer experience.

You will coordinate purchasing, budgeting, and capital project deployment while providing technical guidance to staff and contractors on operational standards and

Qualifications

• Bachelor's degree in electronics or related field.
• Industry certifications such as NCTI/SCTE preferred.
• 5+ years field technician experience in residential/commercial installations.

Responsibilities

• Oversee contractor fulfillment and compliance with Spectrum specifications.
• Ensure network performance from tap to home and protect system integrity.
• Oversee budgeting, capital projects, and purchasing planning.

Skills

Advanced networking

Vendor management

Leadership

Communication

Safety procedures

Field equipment operation

Education

Bachelor's degree in electronics

NCTI SCTE certifications

Tools

Router installation tools

Ethernet cabling test gear

Job description

Charter Communications is seeking a Manager, Contract Support to lead contractor fulfillment across the area, ensuring compliance with Spectrum specifications and maintaining network performance from tap to home. You will oversee contractor and staff performance to preserve system integrity and deliver a reliable customer experience.

You will coordinate purchasing, budgeting, and capital project deployment while providing technical guidance to staff and contractors on operational standards and