Supervisor, Field Service

Charter Communications; Pittsfield (MA); On-site; USD 67,100 - 107,300; Full time

Job summary

Charter Communications is seeking a Field Services Supervisor to lead fulfillment operations from the node to the home, ensuring installations meet customer expectations and standards.

The role requires 5+ years in field tech with supervisory experience, strong TCP/IP and network design knowledge, and the ability to guide teams in diverse environments. You will mentor staff, manage cross‑department coordination, and uphold safety and quality across sites.

Qualifications

• Associate degree in electronics or related field; industry certifications encouraged.
• Certifications such as NCTI, SCTE, BCT/E support qualification.
• Experience leading field teams in technical environments is preferred.

Responsibilities

• Lead field teams to deliver installations and troubleshooting that meet standards.
• Conduct quality control checks and safety observations.
• Resolve escalated customer issues and prevent recurrence through process Excellence.
• Mentor employees and drive cross‑department collaboration.

Skills

Team leadership

TCP/IP knowledge

Network design & topology

Communication

Problem solving

Education

Associate degree in electronics

Certifications: NCTI, SCTE, BCT/E

Tools

Router installation

Ethernet switches

Test equipment

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Looking to lead a team where your technical expertise and leadership drive operational excellence? As a Field Services Supervisor at Spectrum, you\'ll oversee fulfillment operations from the node to the home, ensuring that installations and services meet customer expectations and company standards. Your role will directly shape customer satisfaction through quality craftsmanship and robust team performance.Shift will be Sunday-Thursday, 12pm to 9pm

HowYou'llMake an Impact

• Guide and support field teams to deliver responsive installation and troubleshooting that meets
• Spectrum\'s quality and safety standards
• Conduct quality control checks and field safety observations, providing feedback to ensure technical competency and safe practices
• Resolve escalated customer issues and proactively prevent future concerns through operational excellence
• Mentor employees with ongoing communication and practical evaluations, fostering professional growth and adherence to standards
• Coordinateteamtraining, reinforcingtechnicalqualityassurance and ensuringyour teamare well-equipped for every task
• Facilitate cross-departmental collaboration, maintaining accurate records and upholding company policies and procedures

Working Conditions

• Work indoors and outdoors in varying environments and weather conditions, including confined spaces and heights
• Exposure to dust, dirt, noise, insects, rodents,petsand cleaning solutions
• Tasks may require travel, overtime, weekend or second shift work as needed
• Work in an office environment and in the field

WhatYou\'llBring to Spectrum

Required Qualifications

Education

• Associate degree in electronics,related field or equivalent
• Industry and vendor-specific certifications and training such as NCTI, SCTE, BCT/E

Experience

• 5+ years of field technician work experience
• Supervisory experience in a technical environmentor equivalent
• Experience with complex cabling jobs including Cat5/Cat6 installation, interior and exterior
• Experience programming and installing routers, internet gateway services,layer 2/3ethernet switches and wireless access points in commercial settings

Skills

• Effective written and verbal communication with employees,customersand suppliers
• Advanced understanding of TCP/IP stack and abstraction layers
• Advanced knowledge of network designs,architecturesand topologies
• Basic knowledge using software tools to support operations
• Knowledge in basic network devices and appliances
• Proficient with personal computer and Microsoft Office applications
• Operate signal level meters, ohm meters and other test equipment
• Use handheld communication devices and applications
• Ability to use weight-bearing equipment safely within equipment limitations
• Climb up to 32 feet andlift upto 90lbs.using safety equipment
• Work with small components anddifferentiatebetween sizes and colors
• Other
• Valid driver\'s license with satisfactory driving record per Spectrum standards

Preferred Qualifications

Experience

• 1+ years of supervisory or leadership experience

Skills

• Moderate knowledge of residential and commercial facility construction design/layout
• Basic knowledge of Spectrum/ telecommunicationsproducts and services

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Here, our employees don\'t just have jobs, they\'re building careers. That\'s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant\'s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

The base pay for this position generally is between $67,100.00 and $107,300.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.

Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you\'ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We\'re committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.