Field Operations & Administrative Support Specialist

Service Corporation International; Canóvanas (PR); On-site; USD 30,000 - 42,000; Full time

Job summary

Service Corporation International in Canóvanas, PR is seeking a Field Operations Support Assistant to provide administrative and clerical support to our funeral home network. You will greet the public, handle death certificates and related documents, assist with veteran paperwork, process payments and contracts, coordinate memorial orders, and support location management and payroll as needed.

The role requires a high school diploma, 1–2 years in office or customer service, strong communication,

Qualifications

• High school diploma or equivalent required.
• 1–2 years of office clerical or customer service experience required.
• Strong verbal and written communication, and ability to maintain confidentiality.

Responsibilities

• Prepares death certificates, prayer cards and related documents.
• Completes required permits and or certificates.
• Prepares and processes Veteran’s Paperwork.
• Prepares marker monument placement paperwork.
• Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules.
• Receives and processes payments and contracts.
• Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers.
• Assists with the preparation of obituaries.
• Greets family members and friends and conveys a sense of concern and empathy.
• Responds to customer inquiries via telephone, internet and in person.

Skills

Customer service

Verbal communication

Written communication

Organizational skills

Confidentiality

Compassion

MS Office

Mathematics

Telephone handling

Education

High School diploma or equivalent

Tools

MS Office Suite

Office equipment

Calculators

Fax machines

Job description

Service Corporation International in Canóvanas, PR is seeking a Field Operations Support Assistant to provide administrative and clerical support to our funeral home network. You will greet the public, handle death certificates and related documents, assist with veteran paperwork, process payments and contracts, coordinate memorial orders, and support location management and payroll as needed.

The role requires a high school diploma, 1–2 years in office or customer service, strong communication,