Field Network Technician

pacificoffice; Phoenix (AZ); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Advancement opportunities

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k match

PTO

Sick leave

FSA/HSA

Job summary

Pacific Office Automation is seeking a Field Network Technician for our Phoenix, AZ office. You will troubleshoot network connectivity on desktops, laptops, servers, and network devices, coordinating with sales and remote techs to resolve issues.

Entry-level training available for the right candidate. The role requires problem-solving abilities, excellent communication, and a customer-service mindset in a fast-paced environment.

Qualifications

• Associates degree preferred, but not required.
• Knowledge of networking concepts (VPN, Routing, Ports, TCP/IP) preferred.
• Certifications such as Network+, A+ (or equivalent) are a plus.
• Experience with Windows 10, server versions and macOS is preferred.

Responsibilities

• Troubleshoot and diagnose customer network connectivity across devices.
• Communicate with customers via phone or email to gather troubleshooting info.
• Collaborate with sales, customers, and remote technicians to resolve network issues.
• Support a dynamic department focused on delivering exceptional customer success.

Skills

Problem solving

Customer service

Communication skills

Fast-paced environment

Team collaboration

Education

Associates degree preferred

Tools

VOIP technology

Networking protocols

TCP/IP

VPN

Network analysis tools

Network+

A+

MD-100

MD-101

Windows 10

macOS

Server versions

Job description

Pacific Office Automation is the largest independently owned document imaging and technology dealers in the nation. Since 1976, we have grown to over thirty branches located in eleven western states: OR, WA, CA, AZ, NM, NV, UT, ID, CO, TX, & HI. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.

At Pacific Office Automation, you will find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.

Position

We are seeking a Field Network Technician to join our field services team at our office in Phoenix, AZ.

If you are a problem solver who is detail-oriented and capable of multi-tasking, we want to talk to you! We are looking for experienced technicians but are willing to train the right person for entry-level roles too.

Essential Job Duties

• Troubleshoot and diagnose our customer’s network connectivity with devices such as desktops, laptops, servers, firewalls, switches, and wireless access points.
• Communicate with customers via phone, email, etc. to gather information for troubleshooting.
• Work closely with sales representatives, customers, and remote technicians to resolve network-related problems.
• Be a part of a fun, growing, and dynamic department and culture focused on providing the highest level of customer success.

Qualifications

• Some computer knowledge mixed with a willingness and capability to learn.
• Natural problem-solving ability combined with a passion for fantastic customer service.
• Excellent written and oral communication skills.
• Ability to work in a fast-paced environment.
• Associates degree preferred, but not required
• VOIP technology experience a plus
• Knowledge of networking protocols and concepts (VPN, Routing, Ports, TCP/IP, Network analysis tools) preferred
• Network+, A+, Microsoft MD-100, Microsoft MD-101 Certifications are a plus
• Knowledge or hands-on experience providing technical support to users using Windows 10 and server versions, MAC OS, and other mainstream applications preferred

Benefits

• Advancement and growth into leadership roles
• Team-player environment
• Medical/Dental/Vision/Life insurance plans
• Matched 401k
• PTO, Vacation, Sick Leave
• FSA/HSA programs

Our Commitment to Diversity and Inclusion

Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger.