Field Network Technician

Pacific Office Automation Inc.; Phoenix (AZ); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life insurance

Matched 401k

FSA/HSA programs

Job summary

Pacific Office Automation in Phoenix, AZ is seeking a Field Network Technician to troubleshoot and diagnose client network connectivity across desktops, laptops, servers, and wireless devices.

Join a growing field services team, communicate with customers, collaborate with sales and remote technicians, and develop into leadership roles while enjoying comprehensive benefits.

Qualifications

• Basic knowledge of networking concepts (VPN, TCP/IP).
• Willingness to learn and adapt in a fast-paced environment.
• Strong verbal and written communication skills.
• Interest in field service and customer-facing roles.

Responsibilities

• Troubleshoot and diagnose client network connectivity across devices.
• Communicate with customers by phone and email to collect troubleshooting information.
• Collaborate with sales reps, customers, and remote technicians to resolve network issues.
• Be part of a growth-oriented department and culture focused on customer success.

Skills

Basic computer knowledge

Problem solving

Customer service mindset

Communication skills

Willingness to learn

Education

Associates degree preferred

Tools

VOIP knowledge

Job description

Career Opportunities with Pacific Office Automation

Careers At Pacific Office Automation

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Current job opportunities are posted here as they become available.

Pacific Office Automation is the largest independently owned document imaging and technology dealers in the nation. Since 1976, we have grown to over thirty branches located in eleven western states: OR, WA, CA, AZ, NM, NV, UT, ID, CO, TX, & HI. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.

At Pacific Office Automation, you will find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.

Position

We are seeking a Field Network Technician to join our field services team at our office in Phoenix, AZ.

If you are a problem solver who is detail-oriented and capable of multi-tasking, we want to talk to you! We are looking for experienced technicians but are willing to train the right person for entry-level roles too.

• Troubleshoot and diagnose our customer’s network connectivity with devices such as desktops, laptops, servers, firewalls, switches, and wireless access points.
• Communicate with customers via phone, email, etc. to gather information for troubleshooting.
• Work closely with sales representatives, customers, and remote technicians to resolve network-related problems.
• Be a part of a fun, growing, and dynamic department and culture focused on providing the highest level of customer success.

Qualifications

• Some computer knowledge mixed with a willingness and capability to learn.
• Natural problem-solving ability combined with a passion for fantastic customer service.
• Excellent written and oral communication skills.
• Ability to work in a fast-paced environment.
• Associates degree preferred, but not required
• VOIP technology experience a plus
• Knowledge of networking protocols and concepts (VPN, Routing, Ports, TCP/IP, Network analysis tools) preferred
• Network+, A+, Microsoft MD-100, Microsoft MD-101 Certifications are a plus
• Knowledge or hands-on experience providing technical support to users using Windows 10 and server versions, MAC OS, and other mainstream applications preferred
• Advancement and growth into leadership roles
• Medical/Dental/Vision/Life insurance plans
• Matched 401k
• FSA/HSA programs

Our Commitment to Diversity and Inclusion

Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger.