Field Network Team Lead – Beaverton IT Ops

Pacific Office Automation Inc.; Beaverton (OR); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Match

Paid Time Off

Sick Leave

FSA

HSA

Training & Development

Job summary

Pacific Office Automation is seeking an On-Site Field Network Supervisor to lead the Network Team in Beaverton, OR. This full-time role involves overseeing daily operations, staffing, triage, and collaboration with customers’ IT departments to ensure reliable office network services.

The ideal candidate has a Bachelor's degree in CS/CIS or equivalent, 5+ years IT experience, and strong leadership with networking expertise including TCP/IP and VPNs.

Qualifications

• Bachelor's degree in Computer Science, Computer Information Systems, or equivalent professional experience.
• 5+ years of information technology experience.
• Previous leadership or supervisory experience managing technical teams.
• Strong knowledge of networking concepts and protocols, including TCP/IP, VPNs, Routing, and Network analysis tools.
• Network+ and A+ certifications preferred.
• Experience supporting Windows operating systems and Microsoft applications.
• Strong troubleshooting and analytical skills.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to implement, maintain, and troubleshoot system changes across diverse environments.
• Experience creating technical documentation and process improvements.
• Passion for customer service and developing high-performing teams.

Responsibilities

• Lead, supervise, and support the daily operations of the Network Team.
• Manage staffing, scheduling, performance evaluations, coaching, and goal setting.
• Prioritize incoming service requests and oversee triage, communication, and escalation of critical issues.
• Partner with customers' IT teams to troubleshoot and resolve network-related challenges.
• Perform root cause analysis and guide technicians through complex technical issues.
• Mentor and develop Network Technicians through coaching and hands-on training.
• Assist with onboarding and ongoing technical training for new and existing team members.
• Evaluate and improve team processes, workflows, protocols, and documentation.
• Help forecast staffing and operational needs while supporting continuous improvement initiatives.
• Maintain a high level of customer satisfaction through responsive and effective service.
• Perform other duties as assigned.

Skills

Networking concepts & protocols

TCP/IP

VPNs

Routing

Network analysis tools

Leadership

Customer service

Communication skills

Education

Bachelor's degree in CS/CIS or equivalent

Tools

Windows OS

Microsoft Office

Job description

Pacific Office Automation is seeking an On-Site Field Network Supervisor to lead the Network Team in Beaverton, OR. This full-time role involves overseeing daily operations, staffing, triage, and collaboration with customers’ IT departments to ensure reliable office network services.

The ideal candidate has a Bachelor's degree in CS/CIS or equivalent, 5+ years IT experience, and strong leadership with networking expertise including TCP/IP and VPNs.