Field Network Support Technician

Socket.dev; New Jersey; On-site; USD 34,000 - 55,000; Full time

Job summary

Black Box is seeking an on-site Field Technician in New Jersey to install, configure, and test network assets across client sites. You will coordinate with project teams to execute on-site tasks, diagnose cabling infrastructure, and ensure adherence to SLAs.

The role requires mobility between NJ cities and readiness for occasional after-hours support. The position emphasizes hands-on hardware deployment, problem solving, and clear documentation of work performed, with opportunities for permanent

Qualifications

• Interpersonal communication skills are essential for interacting with customers and teammates.
• Basic knowledge of data networking and ability to troubleshoot network issues.
• Proficiency with common cabling tools and testing equipment is required.

Responsibilities

• Manage day-to-day field service operations for installations and deployments.
• Document issue, action plan and outcomes; communicate status to stakeholders.
• Perform MAC requests within service levels and provide hardware break-fix support.

Skills

Interpersonal communication

Troubleshooting

Data networking basics

Education

High school diploma or equivalent

Tools

Cable testers

Fiber testers

Office 365

Cisco phones

Job description

Black Box is seeking an on-site Field Technician in New Jersey to install, configure, and test network assets across client sites. You will coordinate with project teams to execute on-site tasks, diagnose cabling infrastructure, and ensure adherence to SLAs.

The role requires mobility between NJ cities and readiness for occasional after-hours support. The position emphasizes hands-on hardware deployment, problem solving, and clear documentation of work performed, with opportunities for permanent