Field Network Engineer - Access Control & Video

Kastle Systems; Houston (TX); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401K

Tuition/Training Assistance

BrightHorizons Lifestyle Assistance

Wellness Program

Job summary

Kastle Systems is seeking a Network Support Engineer to set up, configure and support customer-site IT infrastructure and networks remotely from Kastle offices. You will work with customers’ IT contacts and provide Tier-2 level network and hardware support for Kastle’s regional offices.

You’ll configure, deploy and troubleshoot network integration, APIs, and Kastle video/access control deployments, while creating documentation and attending to customer cases via phone and email.

Qualifications

• At least 3 years of experience as a field support engineer (network/hardware) including structured cabling, network switches and firewall configuration, router setup, wireless setup.
• Must have hands-on experience with implementing and maintaining network infrastructure, including routers, switches and firewalls
• Knowledge/training on IP addressing, DNS, DHCP and other network services required
• One or more of the following is helpful but not required: Network+, CCNA, Security+
• Experience in configuring, deploying, and supporting API products
• Proficiency in all Microsoft Office applications and SQL database management systems.
• Experience in Access Control / Video deployments and commissioning in a hosted or SaaS environment a plus.
• Experience in supporting electronic hardware is helpful but not required

Responsibilities

• Configuring, deploying, and troubleshooting network integration (through standard APIs) and hardware/network enabled solutions (such as video cameras set up and KastleConnect API products).
• Serve as an intermediary with customer’s IT, Kastle's Field Support and Professional Services teams
• Assist the regions and provide customer facing network support to explain the network connections required to deploy Kastle video and access control systems in customer facilities.
• Provide networking documentation and training material for internal Kastle teams.
• Create and maintain customer facing network requirement documents relating to Kastle system deployments.
• Assist the Kastle’s I.T. team to provide network compliance documentation to customers.
• Handling customer technical support cases through phone and email submission.
• Program, test and troubleshoot Kastle’s access control systems and solutions.
• Provide Technical Operations support to internal Kastle teams and field technicians.
• Interface with the Product Development and Kastle IT teams to learn Kastle products and deployments to allow supporting these products in the field.
• Seek out opportunities to contribute to business success through proactive involvement in the corporate, business and team initiatives.

Skills

Structured cabling

Network switches

Firewall configuration

Router setup

Wireless networking

DNS

DHCP

APIs

SQL database management

Microsoft Office

Access Control / Video deployments

Tools

SQL database management

Microsoft Office

Job description

Kastle Systems is seeking a Network Support Engineer to set up, configure and support customer-site IT infrastructure and networks remotely from Kastle offices. You will work with customers’ IT contacts and provide Tier-2 level network and hardware support for Kastle’s regional offices.

You’ll configure, deploy and troubleshoot network integration, APIs, and Kastle video/access control deployments, while creating documentation and attending to customer cases via phone and email.