Network Support Engineer

Kastle Systems; Houston (TX); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401K

Tuition/Training Assistance

Wellness Program

Job summary

Kastle Systems International, LLC is seeking a Network Support Engineer to set up, configure and support customer-site IT infrastructure and networks, remote from Kastle offices. You will work with customer IT contacts and Kastle teams to ensure access control, video, and hosted services integrate smoothly.

The role requires hands-on networking, API experience, and the ability to document deployments while supporting multiple regions.

Qualifications

• 3+ years as a field support engineer (network/hardware) with structured cabling, switches and firewall config.
• Experience configuring, deploying, and supporting API products is a plus.
• Proficiency with Microsoft Office applications and SQL database management systems.

Responsibilities

• Configure, deploy, and troubleshoot network integration and hardware solutions (video cameras, KastleConnect API).
• Serve as liaison with customer IT, Field Support and Professional Services teams.
• Explain network connections and requirements for Kastle video and access control deployments at customer sites.
• Create and maintain customer-facing network requirement documents.

Skills

Network hardware

Structured cabling

Firewall configuration

Router setup

Wireless networking

API deployments

SQL databases

Education

Network+ / CCNA / Security+

Tools

Kastle API

SQL database management

Job description

Overview

Join the leader in providing smarter solutions for a safer world.

The property technology space is growing rapidly, and Kastle Systems is leading the way. Kastle Systems is the leader in managed security, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial and multifamily real estate, education, and construction industries and the customers they serve. Delivering a world class customer experience drives everything we do, and Kastle’s mission is to be our customers’ best service provider and to ensure that their security the most effective, efficient and convenient. Kastle's integrated security solution, including access control, video, and remote video monitoring, significantly reduces costs and improves the critically important 24x7 performance for building owners, developers and tenants.

We're looking for a Network Support Engineer that will be responsible for setting up, configuring and supporting customer-site IT infrastructure and networks remotely from Kastle offices, working with customers’ I.T. contacts. This position is also responsible for providing customer facing Tier-2 level network and hardware support for Kastle’s regional offices to ensure that customers’ IT staff understands the network requirements for Kastle’s access control, video and IT services (e.g. APIs that integrate customer’s active directory/LDAP with Kastle’s hosted solutions). As a member of the Tier II Support team, this position may be asked to provide support for other products and perform programming tasks that the team supports.

In addition to a great work environment, we provide excellent benefits (Medical/Dental/Vision, 401K, Tuition/Training Assistance, BrightHorizons Lifestyle Assistance, Wellness Program, etc.). We are proud to be a Certified Great Place to Work with awards for being a Top Work Place with Top DE&I Practices! For more information on what it's like to work with us, please visit Kastle Careers.

Responsibilities

• Configuring, deploying, and troubleshooting network integration (through standard APIs) and hardware/network enabled solutions (such as video cameras set up and KastleConnect API products).
• Serve as an intermediary with customer’s IT, Kastle's Field Support and Professional Services teams
• Assist the regions and provide customer facing network support to explain the network connections required to deploy Kastle video and access control systems in customer facilities.
• Provide networking documentation and training material for internal Kastle teams.
• Create and maintain customer facing network requirement documents relating to Kastle system deployments.
• Assist the Kastle’s I.T. team to provide network compliance documentation to customers.
• Handling customer technical support cases through phone and email submission.
• Program, test and troubleshoot Kastle’s access control systems and solutions.
• Provide Technical Operations support to internal Kastle teams and field technicians.
• Interface with the Product Development and Kastle IT teams to learn Kastle products and deployments to allow supporting these products in the field.
• Seek out opportunities to contribute to business success through proactive involvement in the corporate, business and team initiatives.

Qualifications

• At least 3 years of experience as a field support engineer (network/hardware) including structured cabling, network switches and firewall configuration, router setup, wireless setup.
• Must have hands-on experience with implementing and maintaining network infrastructure, including routers, switches and firewalls
• Knowledge/training on IP addressing, DNS, DHCP and other network services required
• One or more of the following is helpful but not required: Network+, CCNA, Security+
• Experience in configuring, deploying, and supporting API products
• Proficiency in all Microsoft Office applications and SQL database management systems.
• Experience in Access Control / Video deployments and commissioning in a hosted or SaaS environment a plus.
• Experience in supporting electronic hardware is helpful but not required

Additional Qualifications

• Technical project management or lead experience
• Strong planning and troubleshooting skills.
• Ability to multitask effectively.
• Ability to work independently and as part of a team.
• Strong analytical and problem-solving skills.
• Excellent organizational and time management skills.
• Exceptional communication and customer service skills.
• Detail-oriented.
• Ability to interface and communicate with employees and external customers clearly and professionally.
• Available to work extra hours and during non-business hours, On-Call, as needed.
• Ability to work well as an IT lead, and in a group as a key contributor.

Company Overview

Join the leader in providing smarter solutions for a safer world.

The property technology space is growing rapidly, and Kastle Systems is leading the way. Kastle Systems is the leader in managed security, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial and multifamily real estate, education, and construction industries and the customers they serve. Delivering a world class customer experience drives everything we do, and Kastle’s mission is to be our customers’ best service provider and to ensure that their security the most effective, efficient and convenient. Kastle's integrated security solution, including access control, video, and remote video monitoring, significantly reduces costs and improves the critically important 24x7 performance for building owners, developers and tenants.

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Equal Opportunity Statement

At Kastle, we believe that diversity makes us stronger - at work and in the world. Kastle Systems International, LLC is an Equal Opportunity / Affi?? All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, marital status, pregnancy or any other basis protected by applicable federal or state laws.