Field Medical Records Retrieval Specialist

Humana, Inc.; Florida; Hybrid; USD 40,000 - 52,000; Full time

Job summary

Humana, Inc. is seeking a Medical Record Retrieval Specialist (Risk Adjustment Representative 2) to travel to provider offices across the region. You will scan records into a secure system, support the coding staff, and ensure production goals are met.

The role requires local travel (up to 50%), strong customer service skills, and proficiency with Word and Excel. A valid driver's license and reliable vehicle are required.

Qualifications

• Reside in the Greater Orlando area.
• 1+ years of telephonic environment experience and/or customer service in an office setting.
• Proficiency in Microsoft Word and Excel.
• Ability to travel locally up to 50% of the time.
• Must have reliable car transportation.
• Demonstrated technical aptitude and ability to learn new systems.

Responsibilities

• Travel to provider offices within the region to collect medical records.
• Scan paper records and download electronic records to meet production goals.
• Visit physician offices in a timely, efficient manner to meet deadlines.
• Answer phones, fax electronically, search the internet and email utilization.
• Use CarePlus internal systems to research and update site information.
• Maintain HIPAA-compliant handling of member information.

Skills

Customer service experience

Communication skills

Travel readiness

Tools

Microsoft Word

Microsoft Excel

Job description

Humana, Inc. is seeking a Medical Record Retrieval Specialist (Risk Adjustment Representative 2) to travel to provider offices across the region. You will scan records into a secure system, support the coding staff, and ensure production goals are met.

The role requires local travel (up to 50%), strong customer service skills, and proficiency with Word and Excel. A valid driver's license and reliable vehicle are required.