Field Medical Device Experience Specialist

PENTAX Medical; United States; Remote; USD 85,000 - 125,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Coverage

Retirement Savings Program

Paid Time Off and Holidays

Professional Development Opportunities

Job summary

PENTAX Medical is seeking a Customer Experience Representative (CXR) to maintain, grow, and protect customer relationships across hospitals and ambulatory centers in Dallas, TX. This field role requires proactive maintenance, staff training, and clinical education to protect service contract margins and improve patient care.

The CXR will conduct PMI inspections, optimize room configurations, deliver staff certification programs, and lead business reviews with site leadership.

Qualifications

• Bachelor's degree in healthcare, life sciences, engineering, business, or related field.
• Minimum 5 years in a healthcare environment with customer-facing duties.
• Direct, hands-on experience in MDRD, sterile processing, or endoscopy environment preferred.
• Experience designing and delivering structured training for clinical staff.
• Excellent communication and follow-up; comfortable presenting to mixed audiences.
• Willingness to travel within territory; valid driver’s license.

Responsibilities

• Conduct proactive maintenance inspections (PMI) of endoscopes at customer accounts.
• Perform equipment optimization reviews and educate staff on device settings and patient impact.
• Lead structured staff certification programs with a 6-month training cadence.
• Drive customer business reviews with hospital leadership; present data-driven recommendations.
• Travel up to 75% within defined territory; coordinate with Territory Manager and service team.

Skills

Customer facing

Communication skills

Training delivery

Presentation skills

Collaboration

Education

Bachelor's degree or equivalent

Tools

Salesforce CRM

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

PENTAX Medical is seeking a Customer Experience Representative (CXR) to maintain, grow, and protect customer relationships across hospitals and ambulatory centers in Dallas, TX. This field role requires proactive maintenance, staff training, and clinical education to protect service contract margins and improve patient care.

The CXR will conduct PMI inspections, optimize room configurations, deliver staff certification programs, and lead business reviews with site leadership.