X-Ray Field Service Engineer

MXR Imaging, Inc.; San Antonio (TX); Hybrid; USD 70,000 - 90,000; Full time

Job summary

A nationwide provider of medical imaging solutions is looking for an experienced X-ray Field Service Engineer to perform maintenance and troubleshooting of medical imaging equipment. The role provides flexibility with a home office base and requires limited travel. Ideal candidates will have 5+ years of experience in the medical imaging field, strong technical skills, and excellent customer service abilities.

Qualifications

• 5+ years' experience in the Medical Imaging Field Service industry.
• Detail oriented and self-motivated.
• Strong verbal and written communication skills.

Responsibilities

• Provide ongoing maintenance and technical support for medical imaging equipment.
• Install imaging equipment and ensure site readiness to OEM specifications.
• Complete necessary state and FDA paperwork for installations.
• Order parts and maintain compliance with applicable laws and standards.
• Provide on-call service coverage after normal business hours.
• Complete administrative tasks as required by company policy.

Skills

Diagnosing and repairing medical imaging equipment

Customer service skills

Basic computer skills

Proficiency in MS Office applications

Detail-oriented

Self-motivated

Strong communication skills

Education

High School diploma or equivalent

AA in Electronics (preferred)

Job description

MXR Imaging, Inc, a nationwide provider of Medical Imaging solutions in X-Ray, CT, MRI and Ultrasound, is seeking an experienced X-ray Field Service Engineer. This person will be responsible for X-Ray Corrective Maintenance and troubleshooting of Medical Imaging equipment, scheduled Planned Maintenance (PM) events and installation of medical imaging equipment at customer facilities. This position is home office based. Limited overnight travel for service and training is expected.

Responsibilities

• Provide a high level of customer satisfaction by delivering ongoing maintenance, technical support, troubleshooting and repairs for medical imaging equipment, including basic X-ray (stationary and portable), digital imaging, PACS and networking environments, C-Arms, Ultrasound and Fluoro systems
• Install imaging equipment with some project management, site inspections, assist with site planning and interaction with customers and contractors to ensure site readiness to OEM specifications
• Complete all necessary state and FDA paperwork associated with the installation of radiation generating equipment
• Order parts and supplies required to maintain equipment and complete tickets
• Maintain knowledge and compliance with applicable federal, state, and local laws, regulations and industry standards
• Provide "On-Call" service coverage after normal business hours on a rotation basis with fellow team members
• Complete administrative duties including service ticket closure, time sheet submission, expense reporting, FDA reporting, radiation badge compliance, and care/maintenance of tools and test equipment as required by company policy

Requirements

Education & Certifications

• High School graduate or equivalent

Preferred

• AA in Electronics

Experience

• 5+ years' experience in the Medical Imaging Field Service industry with proven knowledge and skill in diagnosing and repairing medical imaging equipment. Training and experience on the following OEMs and equipment lines is a plus:
• Carestream Medical Imaging Systems
• Quantum Medical Imaging
• Canon RadPRO Portables and In-room
• Del Medical
• Summit / Amrad Medical Imaging
• Valid driver's license and good driving record
• Detail oriented and self-motivated
• Proficient in MS Office applications (Word, Excel, Outlook)
• Proficient in basic computer skills, Windows and networking applications
• Strong verbal and written communication skills to interact positively with all levels of customer personnel, co-workers and OEM support personnel

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel. The employee frequently is required to stand, walk, sit, reach with hands and arms, and talk or hear. The employee is occasionally required to climb or balance, stoop, kneel, and crouch. The employee must occasionally lift and/or move up to 25 lbs. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.