Field Manager - Final Mile

Werner Enterprises; North Little Rock (AR); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision plans

401(k) plan

Stock purchase plan

Paid time off

Life insurance

Disability plans

Job summary

Werner Enterprises seeks a Field Area Delivery Operations Manager to own the delivery operations for a dedicated account and on-site staff, ensuring White Glove appliance service meets a 7-day model. Must work flexible weekends/holidays and address issues in real time.

The role includes supervising personnel, recruiting owner-operators, coordinating loading/unloading, and optimizing the transportation network across multiple locations with travel to 5–8 sites.

Qualifications

• Bachelor's degree from four-year college or university.
• 3–5 years in warehouse management, distribution, or last-mile.
• Ability to read, write and communicate effectively.

Responsibilities

• Supervise personnel including interviewing, hiring, training and performance.
• Manage delivery operations to meet on-time performance goals.
• Recruit owner-operators and maintain driver relationships.
• Schedule loading/unloading and dispatch equipment as needed.
• Travel to area cross docks/showrooms (5–8 locations).

Skills

Communication

Leadership

Problem solving

Prioritization

Computer skills

Education

Bachelor's degree

Job description

We are seeking a Field Area Delivery Operations Manager who will support and own the overall delivery operations of an assigned dedicated account and on-site staff to ensure transportation service expectations are met for a brand-new White Glove appliance start up to support a 7 day business model. Must be able to work flexible schedules including weekends and holidays and be available to address operational issues in real time.

Responsibilities

• 3-5 years effective in managing Consumer Goods / Delivery / Transportation / Appliance / Installations - Remote teams or drivers.
• Performs supervisory responsibilities to effectively manage personnel including interviewing, hiring, training, planning, assigning work, appraising performance, disciplining, addressing complaints and resolving problems.
• Establishes and maintains positive working relationships to meet or exceed customer expectations while optimizing the transportation network.
• Develops, implements and refines department policies and procedures to ensure overall effective departmental performance.
• Schedules loading/unloading appointments and dispatches equipment as needed to assure daily on-time delivery.
• Explores, implements and manages cost saving opportunities.
• Road Warrior - Travels to area cross docks / showrooms (from 5 – 8 locations)
• Adheres to company policies and procedures and ensures compliance.
• Receives and carries out instructions.
• Maintains regular and predictable attendance.
• Recruits the owner operators – independent delivery contractors (of 26 ft box trucks)
• Support the delivery of “White Glove” appliances in throughout the state of Texas

Requirements

• Minimum 3-5 years of experience in warehouse management, distribution, and four wall inventory control - preferably in big box consumer goods or last-mile distribution.
• Communicates effectively.
• Demonstrates effective leadership.
• Solve problems and makes decisions independently and proactively.
• Manages multiple priorities and deadlines.
• Uses computers and software programs proficiently.
• Exhibits ability to read, write, talk and hear; add, subtract, multiply and divide; and lift and/or move up to 80 lbs. as required.
• Valid Driver’s License /Road Warrior to support 6 locations.

Education And/Or Experience

Bachelor's degree from four-year college or university; three to four years of related experience and/or training; or equivalent combination of education and experience.

We know benefits are critical and we are committed to offering comprehensive and affordable options for you and your loved ones. This position is eligible for benefits, which include medical, dental and vision plans. We also offer a 401(k) plan, stock purchase plan, paid time off, life insurance, disability plans and other optional supplemental coverage.

Werner Enterprises provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information or veteran status or other status protected by law. We encourage applicants of all ages as we do not discriminate on the basis of an applicant's age.