Field Manager

PestCo; Pasco (WA); Sur place; USD 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Use of company vehicles

Company-provided cellphone/devices

Uniform provided

Paid time off

Medical, dental, and vision insurance

401K with employer match

HSA with employer contribution

Flexible Spending Account

Résumé du poste

Pointe Pest Control, part of PestCo, seeks a field operations supervisor to support the Service Manager in daily tasks and to cover technicians in the field. You will focus on service quality, staffing, and safety while promoting growth through new service opportunities.

With a background in pest control, customer service, and leadership, you will drive KPI improvements, join a team with field-based responsibilities, and uphold professional standards and safety policies.

Qualifications

• Motivated high performer.
• Sales proficiency.
• 1 or more years’ customer service experience & supervisory experience is preferred.
• Developing Communication skills effectively through verbal, written and in person.
• Develop ability to interpret and understand P&L and how it affects operations of branch.
• Licensed in appropriate pest control categories and states.
• Ability to develop Computer Skills.
• Strong attention to detail and accurate record keeping.
• Valid Driver’s license with good driving record.
• High School diploma or GED.
• Trained in General Pest, Commercial Pest, Termite Pest, Bed Bug Service is preferred.
• Pass Background check, drug screening.
• Must be able to demonstrate ability to perform physical aspects of the job (must be able to lift 50 lbs.).

Responsabilités

• Support Service Manager in day-to-day operations.
• Fill in for absent Technicians by servicing customer accounts. Spend at least 50% of your time in the field evaluating Technician service quality or performing service when demand exceeds available resources.
• With guidance from Service Manager, achieve and maintain proficiency in all aspects of Service Manager duties to include payroll processes and production.
• Maintain product inventory and maintenance.
• Assist in maintaining adequate staffing.
• Ensure that you and your team maintain a professional appearance and positive relationships with customers.
• Promote an All Star technician team.
• Guarantee Safety by using PPE and good judgement.
• Maintain company fleet and vehicle inspections.
• Support Route Management to service customer accounts per procedures.
• Promote referrals and new service opportunities on routes.
• Ensure training in Pest Control areas and company policies.
• Support technician development and recruiting new talent.
• Monitor KPIs and coach underperforming staff.
• Lead by example and motivate the team.
• Translate company objectives daily with enthusiasm to your team.
• Support office staff with a cooperative message.
• Refer to Midwest Workflow for duties and KPIs.

Connaissances

Sales proficiency

Customer service

Supervisory experience

P&L understanding

Strong attention to detail

Valid driver's license

Formation

High School diploma or GED

Description du poste

Work. Grow. Build. Life.

Pointe Pest Control is proud to be a part of the PestCo’s family of companies: Founded in late 2021, PestCo is one of the 12 largest Pest Control companies in the US. Through our leading brands, we offer single-family residential, multi-family residential and commercial pest control services in key markets across the US. PestCo continues to expand through acquisition and strong organic growth. We emphasize that outstanding people are the key to our success.

Work. Grow. Build. Life.

Pointe Pest Control is proud to be a part of the PestCo’s family of companies: Founded in late 2021, PestCo is one of the 12 largest Pest Control companies in the US. Through our leading brands, we offer single-family residential, multi-family residential and commercial pest control services in key markets across the US. PestCo continues to expand through acquisition and strong organic growth. We emphasize that outstanding people are the key to our success.

Location: Pasco, WA

Position Type: Full time

Schedule: Monday-Friday

Key Responsibilities

• Support Service Manager in day-to-day operations.
• Fill in for absent Technicians by servicing customer accounts. Spend at least 50% of your time in the field evaluating Technician service quality or performing service when demand exceeds available resources.
• With guidance from Service Manager, achieve and maintain proficiency in all aspects of Service Manager duties to include:
  • Payroll Process and Understanding Production and Hourly Pay
  • Product Inventory and Maintenance
  • Assist in Maintaining adequate staffing
  • Ensure that you and your team maintain a professional appearance, positive working relationships with co-workers and customers.
  • Promote an All Star technician team.
  • Guarantee Safety by using appropriate PPE, safety equipment and good judgement under all working conditions.
  • Maintain company fleet and ensure vehicles are always in safe and prime operational conditions, while keeping equipment and supply inventories to capacity. Field Manager is responsible for accurate, regular vehicle inspections as directed by the Service Manager.
  • Support Route Management to ensure that you and your team service customer accounts according to procedures and guidelines established by the company. Encourage technicians to take time with each customer to take every opportunity to establish recurring services, increase route retentions and addressing at risk customers. Review and coach documentation as per cadence directed by the Service Manager.
  • Promote and motivate your team to discover new opportunities through seeking referrals, producing new services to customers on the route by performing routine inspections, clover‑leaf neighborhoods, and self‑generated leads. Regularly coach technicians in the sale of services and how to overcome objections.
  • Ensure that you and your technicians stay up to date with training in all areas of Pest Control from biology, habits, structural, specialty pests and safety. Field Manger is responsible for technicians on your team completing all company assigned training.
  • Support technician development and encourage a learning, supportive atmosphere in recruiting new talent.
  • KPI (Key Performance Indicators) Ensure that you and your team are aware and maintain high scores for the established KPI’s and are growth focused. Correct and coach low performing KPIs with Technicians.
  • Must lead by good example in all categories. Work closely with your team to encourage and motivate your seasoned workers to the new technicians by promoting enthusiastic engagement with the company’s vision of retention and growth. Recognize successes and opportunities with team on a regular basis.
  • Ability to translate the company’s strategic objectives daily with enthusiasm to your team.
  • Support office staff and maintain a cooperative, positive message with your team.
  • Refer to Midwest Workflow for agreed upon daily, weekly and monthly responsibilities and KPIs.

Qualifications & Requirements

• Motivated high performer!
• Sales proficiency.
• 1 or more years’ customer service experience & supervisory experience is preferred.
• Developing Communication skills effectively through verbal, written and in person.
• Develop ability to interpret and understand P&L and how it affects operations of branch.
• Licensed in appropriate pest control categories and states.
• Ability to develop Computer Skills.
• Strong attention to detail and accurate record keeping.
• Valid Driver’s license with good driving record.
• High School diploma or GED.
• Trained in General Pest, Commercial Pest, Termite Pest, Bed Bug Service is preferred.
• Pass Background check, drug screening.
• Must be able to demonstrate ability to perform physical aspects of the job (must be able to lift 50 lbs.).

Why Join the PestCo Team?

Comprehensive Benefit Plans

• Use of company‑vehicles available for business travel.
• Company‑provided cellphone/devices or reimbursement.
• Company Provided Uniform.
• Red Wing and Safety Boot Reimbursement Program
• Paid Time Off, Paid Sick Time, & Paid Holidays
• Medical, Dental, and Vision Insurance
• Company Provided Life Insurance
• 401K - Employer Match
• Health Savings Account (HSA) - Automatic Employer Contribution
• Flexible Spending Account (FSA), Dependent Care FSA
• Voluntary Life Insurance (Employee, Spouse & Child)
• Voluntary Short‑Term and Long‑Term Disability
• Voluntary Options (Accident, Critical Illness, and Hospital Indemnity Coverage)
• PestCo Discounts Program (Included Child Care, Event Tickets, and thousands of Discounts!)
• SmartDollar Financial Wellness Program
• Educational Resources and Training provided on‑the‑job.

Medical Benefits are effective on the 1st of the month following the date of hire.

To learn more about PestCo Holdings LLC please visit pestcoholdings.com.

PestCo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.