Field Manager

Pestco Llc; Pasco (WA); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

Company vehicle

Cellphone provided

Uniform provided

401K employer match

Health insurance

Paid time off

Paid holidays

Job summary

PestCo is seeking a Field Manager in Pasco, WA to oversee daily operations, support the Service Manager, and supervise technicians in the field. The role emphasizes service quality, staffing, safety, and fleet maintenance. Monday–Friday, full-time, with a salary range shown below.

The ideal candidate has customer service and supervisory experience, plus a pest control license. Benefits include insurance, PTO, and retirement options.

Qualifications

• 1+ years of customer service experience; supervisory experience preferred.
• Strong communication and interpersonal skills; ability to lead a team.
• Ability to interpret P&L and impact on branch operations.

Responsibilities

• Support Service Manager in day-to-day operations.
• Fill in for absent Technicians by servicing customer accounts; spend 50%+ in the field.
• Maintain safety by using PPE and ensuring equipment is in good condition.
• Promote a productive, professional team and drive service quality.

Skills

Customer service

Supervisory experience

Communication skills

Education

High School diploma or GED

Pest control license

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Field Manager

Management Pasco, WA, US

2 days ago Requisition ID: 1946

Salary Range: $24.00 To $30.00 Hourly

Work. Grow. Build. Life.

Pointe Pest Control is proud to be a part of the PestCo’s family of companies:

Founded in late 2021, PestCo is one of the 12 largest Pest Control companies in the US. Through our leading brands, we offer single-family residential, multi-family residential and commercial pest control services in key markets across the US. PestCo continues to expand through acquisition and strong organic growth. We emphasize that outstanding people are the key to our success.

Location: Pasco, WA

Position Type: Full time

Schedule: Monday-Friday

Key Responsibilities:

• Support Service Manager in day-to-day operations.
• Fill in for absent Technicians by servicing customer accounts. Spend at least 50% of your time in the field evaluating Technician service quality or performing service when demand exceeds available resources.
• With guidance from Service Manager, achieve and maintain proficiency in all aspects of Service Manager duties to include:
  • Payroll Process and Understanding Production and Hourly Pay
  • Product Inventory and Maintenance
  • Assist in Maintaining adequate staffing
• Ensure that you and your team maintain a professional appearance, positive working relationships with co-workers and customers.
• Promote an “All Star” technician team.
• Guarantee Safety by using appropriate PPE, safety equipment and good judgement under all working conditions.
• Maintain company fleet and ensure vehicles are always in safe and prime operational conditions, while keeping equipment and supply inventories to capacity. Field Manager is responsible for accurate, regular vehicle inspections as directed by the Service Manager.
• Support Route Management to ensure that you and your team service customer accounts according to procedures and guidelines established by the company. Encourage technicians to take time with each customer to take every opportunity to establish recurring services, increase route retentions and addressing “at risk” customers. Review and coach documentation as per cadence directed by the Service Manager.
• Promote and motivate your team to discover new opportunities through seeking referrals, producing new services to customers on the route by performing routine inspections, clover-leaf neighborhoods, and self-generated leads. Regularly coach technicians in the sale of services and how to overcome objections.
• Ensure that you and your technicians stay up to date with training in all areas of Pest Control from biology, habits, structural, specialty pests and safety. Field Manger is responsible for technicians on your team completing all company assigned training.
• Support technician development and encourage a learning, supportive atmosphere in recruiting new talent.
• KPI (Key Performance Indicators) Ensure that you and your team are aware and maintain high scores for the established KPI’s and are growth focused. Correct and coach low performing KPIs with Technicians.
• Must lead by good example in all categories. Work closely with your team to encourage and motivate your seasoned workers to the new technicians by promoting enthusiastic engagement with the company’s vision of retention and growth. Recognize successes and opportunities with team on a regular basis.
• Ability to translate the company’s strategic objectives daily with enthusiasm to your team.
• Support office staff and maintain a cooperative, positive message with your team.
• Refer to Midwest Workflow for agreed upon daily, weekly and monthly responsibilities and KPIs.

Qualifications & Requirements:

• Motivated high performer!
• 1 or more years’ customer service experience & supervisory experience is preferred.
• Developing Communication skills effectively through verbal, written and in person.
• Develop ability to interpret and understand P&L and how it affects operations of branch.
• Licensed in appropriate pest control categories and states.
• Ability to develop Computer Skills.
• Strong attention to detail and accurate record keeping.
• Valid Driver’s license with good driving record.
• High School diploma or GED.
• Trained in General Pest, Commercial Pest, Termite Pest, Bed Bug Service is preferred.
• Pass Background check, drug screening.
• Must be able to demonstrate ability to perform physical aspects of the job (must be able to lift 50 lbs.).

Why Join the PestCo Team?

• Use of company-vehicles available for business travel.
• Company-provided cellphone/devices or reimbursement.
• Company Provided Uniform .
• Red Wing and Safety Boot Reimbursement Program
• Paid Time Off, Paid Sick Time, & Paid Holidays
• Medical, Dental, and Vision Insurance
• Company Provided Life Insurance
• 401K Employer Match
• Health Savings Account (HSA) - Automatic Employer Contribution
• Flexible Spending Account (FSA), Dependent Care FSA
• Voluntary Life Insurance (Employee, Spouse & Child)
• Voluntary Short-Term and Long-Term Disability
• Voluntary Options (Accident, Critical Illness, and Hospital Indemnity Coverage)
• PestCo Discounts Program (Included Child Care, Event Tickets, and thousands of Discounts!)
• SmartDollar Financial Wellness Program
• Educational Resources and Training provided on-the-job.

Medical Benefits are effective on the 1st of the month following the date of hire.

PestCo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.