Field Maintenance Technician I - Restaurant Equipment

Cumberland Farms, Inc.; Holyoke (MA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Take home vehicle

All tools provided

Work-life balance

On-call stipends

Training & 3 year pay raises for entry

Competitive wages

401K with Company Match

Tuition Reimbursement

Job summary

Cumberland Farms, Inc. is seeking a Field Technician to travel to store locations and service a variety of commercial food service equipment. You will work with dispatchers and supervisors to efficiently manage workload and complete calls on time.

The role requires a high school diploma or equivalent, with 0-2 years of related experience preferred and additional experience in HVAC, plumbing, or electrical a plus. A base salary range will be provided, and we offer competitive wages and benefits.

Qualifications

• High school diploma or equivalent required.
• Trade school or Associates degree preferred.
• 0-2 years related experience required.

Responsibilities

• Repair and refurbish food service equipment (frozen beverage, soda, coffee brewers, etc).
• Perform preventative maintenance on equipment.
• Manage parts inventory on assigned service truck with weekly counts.
• Travel to multiple locations and work independently.
• Receive dispatches and prioritize workload with dispatchers.
• Update job status and notes in the work order system.

Skills

Maintenance

Troubleshooting

Education

High school diploma or equivalent

Trade school / Associates degree

Tools

HVAC equipment experience

Job description

What We Offer:

• Take home vehicle
• All tools provided
• Work-life balance
• On-call stipends
• Reasonable OT expectations
• Training & 3 year pay raises for entry level / inexperienced technicians
• Competitive wages
• Work today, get paid tomorrow through our earned wage access program*
• Paid Time Off
• Medical/Health/Dental Coverage
• 401K with Company Match
• Team Member Discounts
• Tuition Reimbursement
• Employee Assistance Program
• Health Savings Account
• Company Spirit Days
• Employee recognition and awards
• And much more!

Position Summary:

The Field Technician will travel to store locations to perform maintenance and service repairs on various types of commercial food service equipment. Candidate will work with dispatchers and team supervisors to manage workload to complete calls in timely manner.

Responsibilities:

• Repair and/or refurbish on equipment such as: frozen beverage, fountain soda coffee brewers, gas dispensing equipment, refrigerated cases, and other food service equipment.
• Perform preventative maintenance on equipment such as frozen beverage units, fountain soda, coffee brewers, high speed ovens and other food service related equipment.
• Responsible for managing parts inventory on their assigned service truck by conducting weekly cycle counts and periodic physical inventory.
• Must be able to travel to several locations throughout the day and work independently the majority of the time.
• Receive dispatches via email & phone, and works with dispatchers to ensure prioritization of work with the goal of maximizing equipment up-time.
• Updates job status and notes via online work order management system, provides detailed resolution notes
• Maintains truck inventory accuracy by performing weekly cycle counts and annual inventory.
• Ensures service vehicle is maintained, clean, and well stocked with service parts.
• Perform other job related duties as assigned by Department Manager

Working Relationships: Internal Facilities Managers, dispatchers and parts department, to include Retail Store team members. Will also interact with other technical peers including: HVAC Technicians, Fuel Maintenance Technicians and General Maintenance Technicians.

Minimum Education: a high school diploma or its equivalent

Preferred Education: Trade school and/or Associates Degree

Minimum Experience: Requires 0-2 year’s related experience.

Preferred Experience: 2+ years of experience repairing food service equipment such as high speed ovens, food warmers, coffee brewers, frozen beverage equipment (Brand: Taylor or FBD), fountain soda units, roller grills and other related equipment. Additional experience in other trades (HVAC, plumbing, electrical) would be a plus.

Other: Physical:

• Must be able to lift 80 pounds
• Grasping/Griping/fine manipulation
• Pushing/pulling/bending/kneeling/twisting/climbing on a regular basis
• Carrying/sitting/walking/standing and lifting above shoulder level on a regular basis.

Travel:As a Field Tech, this position will travel to multiple store locations during the entire shift.

Hours & Conditions: Hours and shift times can vary. Must be flexible and have the ability to work overtime when needed

At Cumberland Farms, it’s important that our employees reflect the world we live in and the communities we serve. We celebrate our differences, so your unique background and skillset could bring a wonderful new perspective to our team. If you have a passion for delivering exceptional results, thrive in a fast-paced corporate environment, and bring experience in business management or related areas, we'd love to meet you - even if you don't meet every single requirement.

In the spirit of pay transparency, we’re sharing the base salary range for this position. Final pay within this range will be based on your skills, experience, and qualifications. Base pay represents just one part of our total rewards approach. We’re proud to offer a variety of financial and non-financial benefits that invest in your overall growth, well-being, and career journey.