Field Service Technician

CSI - Coker Service, Inc.; Chicago (IL); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Competitive salary based on experience

Paid in-house training

Insurance (Health, dental, vision, and

Paid holidays

Vacation days

401k and profit-sharing benefits

Training reimbursement program

Company provided vehicle

Work-life balance

Overtime opportunities

Advancement opportunities

Job summary

Coker Service is seeking a Field Service Technician to support and maintain commercial kitchen equipment for customers. The role requires travel to client locations, installation of equipment, diagnosis of issues, and delivering on-site maintenance and training.

Ideal candidates possess strong troubleshooting, field experience, and the ability to adapt to changing schedules. We value customer service orientation, reliability, and a proactive, self-starting attitude.

Qualifications

• Possess a valid Driver's License and a clear driving history.
• High school or equivalent required.
• Strong communication and organizational skills.
• Ability to work with minimal supervision and manage multiple tasks.
• Detail oriented with good time management and prioritization.

Responsibilities

• Travel to client sites and repair equipment on site.
• Install, service, and maintain commercial kitchen equipment.
• Complete paperwork via tablet for customer approval and billing.
• Coordinate with manufacturers or customer service when under warranty.
• Maintain company vehicle and order necessary parts.

Skills

Valid driver's license

Effective communication

Self-supervision

Time management

Multi-tasking

Education

High school diploma or GED

EPA Universal Certification (a plus)

Tools

Computer

Tablet

Job description

We are looking to hire a Field Service Technician to look after the service and maintenance needs of our customers.

Overview:

As a Field Service Technician, you will be required to travel to client locations, install new equipment, respond to service requests, troubleshoot equipment issues, and provide technical training on company equipment.

If you like to fix things, we will train you on the job to work hand in hand with our customers ensuring that their equipment is working correctly and safely as well as helping to maintain, service and repair commercial kitchen equipment in a timely manner.

To ensure success as a Field Service Technician, you should have excellent troubleshooting skills, plenty of field experience, and the ability to adapt to a changing work schedule. Ultimately, a top-level Field Service Technician efficiently manages all service callouts, providing high-quality service and repairs for any job size.

Characteristics we’re looking for:

• Highly motivated.
• Customer Service Driven.
• Forward-thinking self-starter.
• Desire for learning and growth.
• Displays communication skills.
• Exhibits initiative and leadership qualities.
• Service-oriented through outside activities and interests.

Responsibilities:

• Being routed by Dispatcher to job site and equipment to be repaired.
• Drive to job sites.
• Work and repair equipment on-site.
• Complete work documents accurately via tablet for the customer to approve.
• Make contact with Manufacturers or customer service department if the job is covered by warranty.
• Turn in all paperwork to the office on time to process for billing.
• Order and all parts that are needed to repair equipment.
• Maintain vehicle maintenance on the company vehicle.
• Any other duties as assigned.

Qualifications:

• Possess a valid Driver's License.
• High school or equivalent (required).
• Possess a clear driving history.
• Detailed oriented.
• Ability to communicate effectively.
• Ability to work with minimal or no supervision.
• Set and prioritize responsibilities.
• Willing to be challenged on a daily basis.
• Handle a variety of work assignments.
• Strong organizational, time management, and multi-tasking skills.

Education and/or Experience:

• EPA Universal Certification a plus but not mandatory.
• High School or GED equivalent.
• Previous HVAC (Refrigeration), Electrical or Automotive experience preferred.
• Computer and Tablet Skills.

Physical Demands:

• Bending, stooping, standing.
• Pushing and Pulling.
• Able to lift 50 lbs.

Work Environment:

• Inside kitchen area.
• Heavy traffic area that may cause distractions.
• Loud noises.
• Sometimes, greasy and wet floors.

Required Experience:

• General knowledge of Commercial Kitchen Equipment is a plus.
• Electrical, mechanical, and maintenance experience or training required.

Benefits:

• Competitive Salary based on experience.
• Paid in-house training.
• Insurance (Health, dental, vision, life, short and long-term disability).
• Paid holidays.
• Paid life insurance.
• Vacation days.
• 401k and profit-sharing benefits.
• Training Reimbursement Program for Continuing Education.
• Company Provided Vehicle.
• Work/life balance.
• Opportunity for Overtime.
• Opportunity for advancement.

About Us:

Coker Service is a family-owned and operated parts and service contractor for the Food Service Industry. We specialize in providing electrical, mechanical, and refrigeration services, maintenance services, new installations, and preventative maintenance to all our customers in grocery stores, hospitals, restaurants, and anywhere food is prepared and or served.

Our disciplined Quality and Safety systems, ensure that each task is completed successfully without quality issues/re-work and without injuries or illness. CSI is a growing organization looking to further build upon our reputation as a leader in the Commercial Kitchen Equipment Industry.