Field Maintenance Technician I - Restaurant Equipment

Cumberland Farms; Holyoke (MA); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Take home vehicle

All tools provided

Work-life balance

On-call stipends

Training & 3 year pay raises for entry

Job summary

Cumberland Farms is hiring a Field Technician to travel to store locations and perform maintenance and service repairs on a variety of commercial food service equipment. The role involves coordinating with dispatchers and supervisors to manage workload and complete calls promptly.

The position requires a high school diploma (or equivalent), with 0–2 years of related experience, and preference for candidates with 2+ years in repairing food service equipment such as high-speed ovens, coffee

Qualifications

• Minimum education: a high school diploma or its equivalent.
• Preferred education: Trade school and/or Associates Degree.
• Minimum experience: Requires 0-2 year’s related experience.
• Preferred experience: 2+ years of experience repairing food service equipment such as high speed ovens, food warmers, coffee brewers, frozen beverage equipment, fountain soda units; experience in HVAC, plumbing or electrical is a plus.

Responsibilities

• Repair and/or refurbish equipment such as frozen beverage, fountain soda, coffee brewers, gas dispensing equipment, refrigerated cases and other food service equipment.
• Perform preventative maintenance on equipment (frozen beverage units, fountain soda, coffee brewers, high speed ovens).
• Manage parts inventory on the service truck with weekly cycle counts and annual inventory.
• Travel to several locations and work independently most of the time.
• Receive dispatches and prioritize work to maximize equipment uptime.
• Update job status and notes in the work order system with detailed resolution notes.
• Maintain truck inventory and ensure service vehicle is well stocked.
• Perform other duties as assigned by Department Manager.

Education

High school diploma or equivalent

Trade school and/or Associates Degree

Job description

Description

Cumberland Farms is one of the fastest-growing convenience retailers in the United States, committed to becoming America’s #1 ‘one-stop’ destination. The business has an established pedigree of delivering excellent fuel, grocery and merchandise, and food service. Headquartered in Westborough, Massachusetts, our Company has grown to over 1,500+ locations across the United States employing over 18,000 team members. You can find us operating under the following store banners: Certified Oil, Cumberland Farms, Fastrac, Kwik Shop, Loaf N Jug, Minit Mart, Sprint Food Stores, Tom Thumb, Turkey Hill, and Quik Stop. Our US headquarters in Westborough, MA is home to our Store Support Center, Company Warehouse, and Culinary Center.

Description

Cumberland Farms is one of the fastest-growing convenience retailers in the United State,s committed to becoming America’s #1 ‘one-stop’ destination. The business has an established pedigree of delivering excellent fuel, grocery and merchandise, and food service. Headquartered in Westborough, Massachusetts, our Company has grown to over 1,500+ locations across the United States employing over 18,000 team members. You can find us operating under the following store banners: Certified Oil, Cumberland Farms, Fastrac, Kwik Shop, Loaf N Jug, Minit Mart, Sprint Food Stores, Tom Thumb, Turkey Hill, and Quik Stop. Our US headquarters in Westborough, MA is home to our Store Support Center, Company Warehouse, and Culinary Center.

What We Offer

• Take home vehicle
• All tools provided
• Work-life balance
• On-call stipends
• Reasonable OT expectations
• Training & 3 year pay raises for entry level / inexperienced technicians
• Competitive wages
• Work today, get paid tomorrow through our earned wage access program*
• Paid Time Off
• Medical/Health/Dental Coverage
• 401K with Company Match
• Team Member Discounts
• Tuition Reimbursement
• Employee Assistance Program
• Health Savings Account
• Company Spirit Days
• Employee recognition and awards
• And much more!

Position Summary

The Field Technician will travel to store locations to perform maintenance and service repairs on various types of commercial food service equipment. Candidate will work with dispatchers and team supervisors to manage workload to complete calls in timely manner.

Responsibilities

• Repair and/or refurbish on equipment such as: frozen beverage, fountain soda coffee brewers, gas dispensing equipment, refrigerated cases, and other food service equipment.
• Perform preventative maintenance on equipment such as frozen beverage units, fountain soda, coffee brewers, high speed ovens and other food service related equipment.
• Responsible for managing parts inventory on their assigned service truck by conducting weekly cycle counts and periodic physical inventory.
• Must be able to travel to several locations throughout the day and work independently the majority of the time.
• Receive dispatches via email & phone, and works with dispatchers to ensure prioritization of work with the goal of maximizing equipment up-time.
• Updates job status and notes via online work order management system, provides detailed resolution notes
• Maintains truck inventory accuracy by performing weekly cycle counts and annual inventory.
• Ensures service vehicle is maintained, clean, and well stocked with service parts.
• Perform other job related duties as assigned by Department Manager

Working Relationships:

Internal Facilities Managers, dispatchers and parts department, to include Retail Store team members. Will also interact with other technical peers including: HVAC Technicians, Fuel Maintenance Technicians and General Maintenance Technicians.

Requirements

Minimum Education:

a high school diploma or its equivalent

Preferred Education:

Trade school and/or Associates Degree

Minimum Experience:

Requires 0-2 year’s related experience.

Preferred Experience:

2+ years of experience repairing food service equipment such as high speed ovens, food warmers, coffee brewers, frozen beverage equipment (Brand: Taylor or FBD), fountain soda units, roller grills and other related equipment. Additional experience in other trades (HVAC, plumbing, electrical) would be a plus.

Other

Physical:

• Must be able to lift 80 pounds
• Grasping/Griping/fine manipulation
• Pushing/pulling/bending/kneeling/twisting/climbing on a regular basis
• Carrying/sitting/walking/standing and lifting above shoulder level on a regular basis.

Travel:

As a Field Tech, this position will travel to multiple store locations during the entire shift.

Hours & Conditions:

Hours and shift times can vary. Must be flexible and have the ability to work overtime when needed

Additional Info

At Cumberland Farms, it’s important that our employees reflect the world we live in and the communities we serve. We celebrate our differences, so your unique background and skillset could bring a wonderful new perspective to our team. If you have a passion for delivering exceptional results, thrive in a fast-paced corporate environment, and bring experience in business management or related areas, we'd love to meet you - even if you don't meet every single requirement.

In the spirit of pay transparency, we’re sharing the base salary range for this position. Final pay within this range will be based on your skills, experience, and qualifications. Base pay represents just one part of our total rewards approach. We’re proud to offer a variety of financial and non-financial benefits that invest in your overall growth, well-being, and career journey.