Field Lifecycle Services Lead - Packaging Machinery

ROVEMA North America, Inc.; Norcross (GA); On-site; USD 90,000 - 130,000; Full time

Job summary

ROVEMA North America is seeking a dynamic Service Sales Manager to grow Lifecycle Services opportunities across an assigned territory.

This field-based role focuses on building long-term customer relationships, identifying service-driven opportunities, and coordinating with cross-functional teams to deliver value in spare parts, field service, training, audits, retrofits, upgrades, and modernization projects.

Qualifications

• Bachelor's degree in Business, Engineering, Packaging Science, or related field preferred.
• 3+ years in field service, service sales, field sales, or related customer-facing roles.
• Strong interpersonal and relationship-building skills.
• Excellent written and verbal communication skills.
• Ability to identify customer needs and develop business opportunities.

Responsibilities

• Manage and develop relationships with existing customers within an assigned territory.
• Conduct regular site visits to strengthen customer relationships and visibility.
• Build cross-functional relationships with maintenance, engineering, operations, purchasing, and leadership teams.
• Serve as the primary field-based Lifecycle Services contact for customers and develop territory plans.
• Identify and qualify opportunities for spare parts, field service, maintenance programs, training, audits, upgrades, and modernization.

Skills

Relationship-building

Communication skills

CRM software

Field sales

Customer needs analysis

Strategic planning

Education

Bachelor's degree

Tools

CRM systems

Job description

ROVEMA North America is seeking a dynamic Service Sales Manager to grow Lifecycle Services opportunities across an assigned territory.

This field-based role focuses on building long-term customer relationships, identifying service-driven opportunities, and coordinating with cross-functional teams to deliver value in spare parts, field service, training, audits, retrofits, upgrades, and modernization projects.