Field Lead Mitigation Technician | Emergency Response Leader

Insurcomm Restoration; Hooksett (NH); On-site; USD 30,307 - 46,838; Full time

Benefits offered by this job

Competitive hourly pay

Health, dental, and vision coverage

401(k) with company match

Paid holidays

Company vehicle

Tech stipend

Training and certification support

Job summary

Insurcomm Restoration is seeking a Lead Mitigation Technician to manage emergency restoration crews on fire, water, mold, and storm jobs in the Hooksett area. You will set safety and quality standards, direct field crews, and ensure efficient project execution.

This role requires hands-on leadership and strict adherence to IICRC guidelines. The position focuses on field operations, rapid response, and teamwork.

Qualifications

• IICRC WRT certification (or willingness to obtain immediately).
• Prior experience in restoration, mitigation, or construction.
• Demonstrated ability to lead a crew and manage job site workflow.
• Proficiency with hand and power tools.
• Ability to lift up to 50 lbs and perform physical labor.
• Strong communication, leadership, and interpersonal skills.
• Strong social awareness and customer service mindset.
• Acceptable driving record.
• Ability to navigate Microsoft Teams and complete onsite documentation using a smartphone and industry software (Proven Jobs, Encircle, Docusketch).
• Team-oriented mindset with a positive, solution-focused attitude.

Responsibilities

• Lead and supervise mitigation crews on residential and commercial job sites.
• Respond to emergency mitigation calls and assess property damage.
• Perform water extraction, structural drying, and mitigation per IICRC standards.
• Develop drying plans and monitor moisture goals.
• Remove and dispose of damaged materials safely.
• Decontaminate, clean, and deodorize affected spaces.
• Collaborate with Contents Division to clean, pack, store salvageable items.
• Document job progress with photos and moisture readings using PSA and other software.
• Communicate clearly with clients, adjusters, and internal teams.
• Maintain a clean, safe job site at all times.
• Ensure proper setup, operation, and storage of tools and equipment.
• Train and mentor Technicians on safety standards.
• Follow warehouse and vehicle protocols with daily consumables tracking.
• Perform other duties to support team needs.

Skills

IICRC WRT certification

Crew leadership

Hand & power tools

Physical stamina (50 lbs)

Communication & leadership

Customer service mindset

Driving record

Onsite documentation apps

Team-oriented mindset

Tools

PSA or similar job management platform

Encircle

Docusketch

Microsoft Teams

Job description

Insurcomm Restoration is seeking a Lead Mitigation Technician to manage emergency restoration crews on fire, water, mold, and storm jobs in the Hooksett area. You will set safety and quality standards, direct field crews, and ensure efficient project execution.

This role requires hands-on leadership and strict adherence to IICRC guidelines. The position focuses on field operations, rapid response, and teamwork.