Field IT Technician - Site Buildouts (DoD Cleared)

Nooks

El Segundo (CA)

On-site

USD 100,000 - 125,000

Full time

14 days+

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Job summary

Nooks seeks an IT Support Specialist in the United States (El Segundo, CA) to serve as the frontline for day-to-day technical support during site buildouts. You will deploy workstations, cabling, and peripherals, escalating to senior staff as needed to stand up new sites.

You will document issues and resolutions, support both classified and unclassified systems, and develop deeper system-administration skills while traveling ~25% to stand up new sites. This role reports to the VP of IT/Cyber.

Qualifications

1–2 years of IT support, helpdesk, or system administration experience (DoD or cleared-environment exposure preferred).
A DoD8140.03/8570.01 IAT baseline certification — IAT Level I (e.g., CompTIA A+ or Network+) accepted at hire, with IAT Level II (e.g., Security+) obtained within six months of hire.
Foundational knowledge of Windows and Linux operating systems, networking concepts, and common IT troubleshooting practices.
Familiarity with account management, permissions, patching, and basic system administration.
Willingness and physical ability to perform site buildout work — lifting and setting up IT equipment, running cable, and working in confined spaces.
Strong documentation skills and clear communication with users at all technical levels.
Ability to travel roughly 25% to support new-site standups.
Preferred: Prior DoD or cleared-environment experience.
Familiarity with structured cabling (Cat6/6A), rack installation, and AV/VTC setup.
Exposure to IT service management (ITSM) and ticketing tools.
Associate's degree, or relevant certifications in lieu of experience.

Responsibilities

Site Buildout & Hardware Lifecycle: Stand up IT for new Nooks sites — deploying workstations, mounting monitors, managing cabling, and installing peripherals during facility outfitting.
End-User Support & Troubleshooting: Provide Tier I and II support across the site's classified and unclassified systems, troubleshooting hardware, software, and network issues.
System Administration Foundations: Perform account creation, permission updates, and patching on site systems under supervision of senior IT staff.
Documentation & Compliance: Maintain accurate records of support requests, troubleshooting steps, resolutions, and configuration changes across the system lifecycle.