Field IT Technician — Onsite Support, Travel & Paid Training

PeopleSharp; Woodbridge (VA); On-site; USD 23,000 - 34,000; Full time

Job summary

NOVA Computer Solutions is seeking a Field Tech in Woodbridge, VA to provide on-site and remote support for dental practices and other clients. Travel daily to partner offices within Maryland, DC, and Northern Virginia in a work vehicle; occasional use of personal vehicle may be required.

The role emphasizes hardware troubleshooting, equipment configuration, and clear ticket documentation while delivering excellent customer service. In‑person, local travel is a daily expectation.

Qualifications

• 2+ years of customer service experience.
• 2+ years of hardware troubleshooting experience.
• Valid driver's license and reliable transportation.
• Ability to lift up to 50 pounds regularly and safely use ladders and power tools.
• Strong written and verbal communication.
• Ability to remain calm under pressure.
• Self-motivated to work alone or in a team.
• Ability to research solutions to problems.
• Ability to safely navigate offices under construction.
• Nice to have CompTIA A+ Certification or equivalent.

Responsibilities

• Travel daily to partner offices within Maryland, DC, and Northern Virginia in work vehicle.
• Provide onsite technical support, troubleshoot hardware issues, and provide solution-based recommendations.
• Build and configure equipment for internal staff and external partners.
• Work with senior team members to analyze and resolve problems.
• Maintain clear documentation for each service and project ticket.
• Keep work vehicles and inventory clean and organized.
• Provide exceptional customer service.

Skills

Customer service

Hardware troubleshooting

Communication

Self-motivated

Problem solving

Calm under pressure

Job description

NOVA Computer Solutions is seeking a Field Tech in Woodbridge, VA to provide on-site and remote support for dental practices and other clients. Travel daily to partner offices within Maryland, DC, and Northern Virginia in a work vehicle; occasional use of personal vehicle may be required.

The role emphasizes hardware troubleshooting, equipment configuration, and clear ticket documentation while delivering excellent customer service. In‑person, local travel is a daily expectation.