Dental IT Field Technician - Remote & On-Site Support

Darkhorse Tech; Charlotte, Northern (NC, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Darkhorse Tech is seeking a remote Field Technician for the Charlotte, NC area to support dental clients with hardware, software, and network issues. You will visit offices in your region and provide remote assistance when not on-site.

The role emphasizes customer service, problem solving, and the ability to work independently within a hybrid model. Candidates should have 1–2 years of tech support and a valid driver’s license.

Qualifications

• Excellent verbal and written communication is required.
• Proven time management skills and reliability.
• 1–2 years of tech support experience.
• 1–2 years of customer service experience.
• Bachelor's degree in Information Technology or Computer Science is preferred.

Responsibilities

• Provide excellent customer service via phone, remote, and on-site technical support.
• Walk clients through diagnostic procedures to identify and resolve errors.
• Communicate with vendors to request service, update, and resolve open tickets.
• Adhere to established methods for responding to and documenting support requests.
• Perform maintenance tasks on end user devices.
• Provide ongoing user training and self-fix solutions to clients.
• Set up, troubleshoot, and configure PCs, printers, peripherals, and network equipment.
• Handle technical requests such as password resets, drive mapping, and user account setup.
• Run network lines, punch down cable, and terminate RJ45 connections.
• Provide Saturday coverage as part of an on-call rotation schedule.
• Perform Tier 1 troubleshooting, configuration, and administration pertaining to clients' printers, wireless network configuration, server-based print queues, antivirus and firewall programs, Microsoft Windows 7 and newer operating systems, Microsoft Office 2010 and newer; Microsoft Office 365; Apple OS, and more

Skills

Customer service

Problem solving

Time management

Independent work

Verbal & written communication

Tech support

Reliable transportation

Education

Bachelor's degree in Information Technology or Computer Science

Tools

Microsoft Windows

Microsoft Office 365

Apple OS

Job description

Darkhorse Tech is seeking a remote Field Technician for the Charlotte, NC area to support dental clients with hardware, software, and network issues. You will visit offices in your region and provide remote assistance when not on-site.

The role emphasizes customer service, problem solving, and the ability to work independently within a hybrid model. Candidates should have 1–2 years of tech support and a valid driver’s license.