Field IT Technician – On‑Site Support

none; Hillsboro (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Waco ISD seeks a Technology Support Services Technician to deliver rapid field services, troubleshoot and repair computers, peripherals, and network devices across the district. Responsibilities include phone support, work-order handling, and training campus personnel.

The role requires two years of college or technical training in computer maintenance or equivalent experience, strong problem-solving, and excellent customer service skills.

Qualifications

• Two years of college or technical school/military training in computer maintenance and repair or equivalent experience.
• Broad knowledge of computer hardware and software applications.
• Knowledge of various operating systems (UNIX, DOS, Windows, Macintosh).
• Knowledge of a wide variety of software applications including Microsoft Office, Email and educational applications.
• Ability to detect and resolve technical problems.
• Excellent organizational, communication, and interpersonal skills.
• Strong customer service perspective.
• Strong ability to multitask.
• Knowledge of basic SQL scripting.
• Familiarity with public school operations.
• Ability to present information to a group of employees (>30).

Responsibilities

• Provide customer service in person, over the phone, and by email to assist end-users in resolving computer hardware and software problems.
• Perform repairs to desktop and laptop computers and related equipment.
• Process and complete technology related work orders.
• Evaluate and recommend technology related repairs and purchase of parts and equipment.
• Setup and/or upgrade district hardware and software.
• Compile, maintain, and file all physical and computerized reports, records and other documents required.
• Assist in conducting technology training for campus personnel.
• Promote policies toward improvement of service delivery.
• Responsible for pick up and return of off-site repaired equipment and replacement parts within time frame.
• Stay knowledgeable of advances in technology; attain and maintain technical certifications.
• Manage help desk and remote software installation systems.
• Inform staff during meetings on the use of remote software installation system and other technology training.
• Coordinate with network division prior to any software deployments.
• Work harmoniously with co-workers and supervisors in a team environment.
• Create tutorials for end-user technology procedures.
• Promote Waco ISD in all aspects of business operations and relationships.
• Keep supervisor informed on business services and processes.
• Perform other duties as assigned.

Skills

Broad knowledge of computer hardware

Broad knowledge of software apps

Operating systems knowledge

MS Office proficiency

SQL scripting basics

Customer service mindset

Multitasking ability

Public school operations familiarity

Group presentation skills

Strong communication skills

Education

Two years of college or technical school in computer maintenance

Job description

Waco ISD seeks a Technology Support Services Technician to deliver rapid field services, troubleshoot and repair computers, peripherals, and network devices across the district. Responsibilities include phone support, work-order handling, and training campus personnel.

The role requires two years of college or technical training in computer maintenance or equivalent experience, strong problem-solving, and excellent customer service skills.