Field Technician

none; Hillsboro (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Waco ISD seeks a Technology Support Services Technician to deliver rapid field services, troubleshoot and repair computers, peripherals, and network devices across the district. Responsibilities include phone support, work-order handling, and training campus personnel.

The role requires two years of college or technical training in computer maintenance or equivalent experience, strong problem-solving, and excellent customer service skills.

Qualifications

• Two years of college or technical school/military training in computer maintenance and repair or equivalent experience.
• Broad knowledge of computer hardware and software applications.
• Knowledge of various operating systems (UNIX, DOS, Windows, Macintosh).
• Knowledge of a wide variety of software applications including Microsoft Office, Email and educational applications.
• Ability to detect and resolve technical problems.
• Excellent organizational, communication, and interpersonal skills.
• Strong customer service perspective.
• Strong ability to multitask.
• Knowledge of basic SQL scripting.
• Familiarity with public school operations.
• Ability to present information to a group of employees (>30).

Responsibilities

• Provide customer service in person, over the phone, and by email to assist end-users in resolving computer hardware and software problems.
• Perform repairs to desktop and laptop computers and related equipment.
• Process and complete technology related work orders.
• Evaluate and recommend technology related repairs and purchase of parts and equipment.
• Setup and/or upgrade district hardware and software.
• Compile, maintain, and file all physical and computerized reports, records and other documents required.
• Assist in conducting technology training for campus personnel.
• Promote policies toward improvement of service delivery.
• Responsible for pick up and return of off-site repaired equipment and replacement parts within time frame.
• Stay knowledgeable of advances in technology; attain and maintain technical certifications.
• Manage help desk and remote software installation systems.
• Inform staff during meetings on the use of remote software installation system and other technology training.
• Coordinate with network division prior to any software deployments.
• Work harmoniously with co-workers and supervisors in a team environment.
• Create tutorials for end-user technology procedures.
• Promote Waco ISD in all aspects of business operations and relationships.
• Keep supervisor informed on business services and processes.
• Perform other duties as assigned.

Skills

Broad knowledge of computer hardware

Broad knowledge of software apps

Operating systems knowledge

MS Office proficiency

SQL scripting basics

Customer service mindset

Multitasking ability

Public school operations familiarity

Group presentation skills

Strong communication skills

Education

Two years of college or technical school in computer maintenance

Job description

Reports To: Coordinator – Technology Support Services

Pay Grade/Days: 207/226

Dept./School: Administration Bldg.

Date Revised: June 2022

Primary Purpose:

Deliver rapid and effective technology field services through maintaining, troubleshooting, and repairing computers, peripherals, and network devices to all campuses and administrative departments within the district. Responsible for phone support, technology problems evaluation, and distribution of technology-related work orders.

Qualifications: Education/Certification

Two years of college or technical school/military training in computer maintenance and repair or equivalent experience.

Special Knowledge/Skills

Broad knowledge of computer hardware and software applications

Knowledge of various operating systems (UNIX, DOS, Windows, Macintosh)

Knowledge of a wide variety of software applications including, but not limited to, Microsoft Office, Email applications and educational applications

Ability to detect and resolve technical or technology-related problems

Excellent organizational, communication, and interpersonal skills

Strong customer service perspective

Strong ability to multitask

Knowledge of basic SQL scripting

Familiarity with public school operations

Ability to present information to a group of employees (>30)

Experience

Two years of work experience in technical support position or

Experience in repair and maintenance of computers and peripherals

• Major Responsibilities and Duties:Provide customer service in person, over phone, and by email to assist end-users in resolving computer hardware and software problems.


• Perform repairs to desktop and laptop computers and related equipment.


• Process and complete technology related work orders.


• Evaluate and recommend technology related repairs and purchase of parts and equipment.


• Setup and/or upgrade district hardware and software.


• Compile, maintain, and file all physical and computerized reports, records and other documents required.


• Assist in conducting technology training for campus personnel.


• Recommend policies toward the improvement of delivery of services.


• Responsible for the pick up and return of off-site repaired equipment and replacement and return of parts within specified time frame.


• Comply with policies established by federal and state law, State Board of Education rule, and local board policy.


• Stay knowledgeable of advances in technology.Attain and maintain technical certifications.


• Manage help desk and remote software installation systems.


• Inform staff during meetings on the use of the remote software installation system and other technology training.


• Coordinate with network division prior to any software deployments.


• Work harmoniously with co-workers, subordinates and supervisors in a team environment.


• Create tutorials for end-user technology procedures.


• Promote Waco ISD in all aspects of business operations and business relationships.


• Promote the overall enhancement and improvement of Waco ISD.


• Keep the Technology Support Services Supervisor informed and up-to-date on business services and processes.


• Perform other duties as assigned.

Equipment Used:

District Assigned computer, phone, peripheral devices, network management tools, computer repair tools, testing equipment, light duty vehicles, and personal vehicle.

Working Conditions:

Mental Demands/Physical Demands/Environmental Factors:Prolonged use of computer and telephone; Maintain emotional control under stress, hectic pace, and work with frequent interruptions. Repetitive hand motions; occasional strenuous walking, standing, bending, and climbing; moderate to heavy lifting and carrying; and operation of a motor vehicle. Working in office environment and with diverse community groups. Frequent work in industrial and classroom environment. Occasional work in utility closets, cable chases, and above suspended ceilings.

Note:

This is not necessarily an exhaustive or all-inclusive list of responsibilities, skills, duties, requirements, efforts, functions or working conditions associated with the job.This job description is not a contract of employment or a promise or guarantee of any specific terms or conditions of employment.The school district may add to, modify or delete any aspect of this job (or the position itself) at any time as it deems advisable.

Non Discrimination Statement

The Waco Independent School District is an equal opportunity educational provider and employer who does not discriminate on the basis of race, color, national origin, sex, religion, age, disability, genetic information or non-proficiency in English language skills in educational programs or activities that it operates or in employment matters. The District is required by Title VI and Title VII of the Civil Rights Act of 1964, as amended; Title IX of the Education Amendments of 1972; the Age Discrimination Act of 1975, as amended; Section 504 of the Rehabilitation Act of 1973; the Americans with Disabilities Act; and school board policy not to discriminate in such a manner.

• For information about your rights or complaints regarding compliance with the nondiscrimination requirements of Title IX, please email [e-mail] or contact Waco ISD Assistant Superintendent of Human Resources at 254-755-9410 or Assistant Superintendent for Student Services and Support at 254-755-9417. For information or complaints regarding compliance with the nondiscrimination requirements of Title VI and Title VII, as amended, contact the Waco ISD Assistant Superintendent of Human Resources at 254-755-9410.For information or complaints regarding compliance with the nondiscrimination requirements of Section 504 of the Rehabilitation Act of 1973, as amended, contact Waco ISD Special Education Executive Director at 254-755-9569 or write to P.O. Box 27, Waco, TX, 76703.