Field IT Systems Administrator — Hybrid/Onsite Support

Rize Beyond Banking; Irwindale (CA); Hybrid; USD 47,000 - 65,000; Full time

Job summary

Rize Federal Credit Union is seeking an IT Field Systems Administrator to provide hands-on, mid-level systems and endpoint support across California and Las Vegas branch locations. You will manage identities, devices, and security posture in a hybrid environment, reporting to the Director of Infrastructure and Security Operations.

You will serve as the primary field-based IT resource, resolving moderate-to-complex issues onsite, and collaborating with senior IT staff on infrastructure and

Qualifications

• 3–5 years of IT support, systems administration, or field IT roles.
• Experience administering Microsoft Entra ID (Azure AD) and on-premises Active Directory in hybrid environments.
• Strong Windows desktop and laptop troubleshooting (hardware, OS, apps).
• Experience deploying and managing end-user devices in a business environment.
• Ability to diagnose and resolve moderate-to-complex issues using documented standards.
• Excellent customer service and communication for non-technical users.
• Valid driver’s license and willingness to travel to CA and Las Vegas.
• High school diploma or GED.

Responsibilities

• Field-based IT systems support for California branches; assist Las Vegas as needed.
• Administer user identities in Microsoft Entra ID and on-prem AD in a hybrid setup.
• Manage device enrollment and compliance via Microsoft Intune; support encryption and patching.
• Act as first responder for endpoint security alerts and assist with investigations.
• Perform basic network troubleshooting and coordinate with vendors during outages.
• Handle escalated tickets and contribute to SOPs and knowledge base.

Skills

IT support experience

Microsoft Entra ID / Azure AD

On-prem Active Directory

Windows desktop & laptop support

Customer service & communication

Independent problem solving

Driver's license & travel

Education

High school diploma or GED

Tools

Intune endpoint management

Microsoft 365

ITIL / ticketing systems

Job description

Rize Federal Credit Union is seeking an IT Field Systems Administrator to provide hands-on, mid-level systems and endpoint support across California and Las Vegas branch locations. You will manage identities, devices, and security posture in a hybrid environment, reporting to the Director of Infrastructure and Security Operations.

You will serve as the primary field-based IT resource, resolving moderate-to-complex issues onsite, and collaborating with senior IT staff on infrastructure and