IT Field Systems Administrator

Rize Beyond Banking; Irwindale (CA); Hybrid; USD 47.000 - 65.000; Vollzeit

Zusammenfassung

Rize Federal Credit Union is seeking an IT Field Systems Administrator to provide hands-on, mid-level systems and endpoint support across California and Las Vegas branch locations. You will manage identities, devices, and security posture in a hybrid environment, reporting to the Director of Infrastructure and Security Operations.

You will serve as the primary field-based IT resource, resolving moderate-to-complex issues onsite, and collaborating with senior IT staff on infrastructure and

Qualifikationen

• 3–5 years of IT support, systems administration, or field IT roles.
• Experience administering Microsoft Entra ID (Azure AD) and on-premises Active Directory in hybrid environments.
• Strong Windows desktop and laptop troubleshooting (hardware, OS, apps).
• Experience deploying and managing end-user devices in a business environment.
• Ability to diagnose and resolve moderate-to-complex issues using documented standards.
• Excellent customer service and communication for non-technical users.
• Valid driver’s license and willingness to travel to CA and Las Vegas.
• High school diploma or GED.

Aufgaben

• Field-based IT systems support for California branches; assist Las Vegas as needed.
• Administer user identities in Microsoft Entra ID and on-prem AD in a hybrid setup.
• Manage device enrollment and compliance via Microsoft Intune; support encryption and patching.
• Act as first responder for endpoint security alerts and assist with investigations.
• Perform basic network troubleshooting and coordinate with vendors during outages.
• Handle escalated tickets and contribute to SOPs and knowledge base.

Kenntnisse

IT support experience

Microsoft Entra ID / Azure AD

On-prem Active Directory

Windows desktop & laptop support

Customer service & communication

Independent problem solving

Driver's license & travel

Ausbildung

High school diploma or GED

Tools

Intune endpoint management

Microsoft 365

ITIL / ticketing systems

Jobbeschreibung

Position:IT Field Systems Administrator

Location: 12701 Schabarum Ave

Irwindale, CA

Remote Status: Hybrid

Job Id:270

# of Openings:1

IT Field Systems Administrator

Irwindale, CA (Hybrid Option Available) | Full-Time

About the Role

Rize Federal Credit Union is looking for an IT Field Systems Administrator to provide hands-on, mid-level systems and endpoint support across our branch locations in California and Las Vegas. You’ll keep end-user technology environments stable, secure, and compliant through onsite support, identity and access administration, endpoint management, and incident response.

You’ll work with a high degree of independence within established standards and procedures, resolving moderate-to-complex technical issues and partnering closely with senior IT staff on infrastructure and network activities. This role executes, maintains, and supports our core systems and networks in the field; it does not design or architect them. You’ll report to the Director of Infrastructure and Security Operations.

What You’ll Do

• Field Systems & Onsite Operations: Serve as the primary field-based IT systems resource for assigned California branches, with support for Las Vegas branches as needed. Independently resolve moderate-to-complex issues onsite, escalating only when they exceed defined standards or authority.
• Identity & Access: Administer user identities in Microsoft Entra ID and on-premises Active Directory in a hybrid environment. Carry out access provisioning, role assignments, and account lifecycle changes based on approved requests and security controls, and troubleshoot access, authentication, and synchronization issues.
• Endpoint Management & Compliance: Manage device enrollment, configuration, and compliance through Microsoft Intune. Monitor compliance posture, remediate issues, and support encryption, patching, and configuration enforcement.
• Security Operations Support: Act as a first responder for endpoint security alerts following documented incident response procedures. Collect logs, system data, and evidence for investigations and audits, and partner with senior IT and Security on remediation.
• Network & Infrastructure Support: Perform basic network troubleshooting, including endpoint connectivity, cabling, switch port identification, and device access issues. Assist with network and infrastructure changes designed by senior engineers, and coordinate with vendors during outages and maintenance.
• Service Desk & Operational Support: Handle escalated tickets from Tier 1 and contribute to shared service desk coverage. Document resolutions, contribute to standard operating procedures and knowledge base articles, and recommend improvements to tools, processes, or training.
• Collaboration & Continuous Improvement: Work with IT team members to ensure consistent support coverage across locations, participate in technology refreshes, branch projects, and system upgrades, and share feedback from the field to inform IT planning.

What You Bring

• 3–5 years of progressively responsible experience in IT support, systems administration, or field-based IT roles
• Hands-on experience administering user accounts in Microsoft Entra ID (Azure AD) and on-premises Active Directory within a hybrid environment
• Strong experience supporting Windows-based desktops and laptops, including troubleshooting hardware, OS, and application issues
• Experience deploying, configuring, and supporting end-user devices and peripheral equipment in a business environment
• Ability to independently diagnose and resolve moderate-to-complex technical issues using documented standards and procedures
• Strong customer service and communication skills, with the ability to support non-technical users
• Ability to work independently, manage priorities, and elevate issues appropriately
• High school diploma or GED
• Valid driver’s license and ability to travel regularly to branch locations in California and Las Vegas

Nice to Have

• Experience with Microsoft Intune or similar endpoint management platforms
• Experience supporting Microsoft 365 environments, including device security and access controls
• Working knowledge of basic networking concepts (TCP/IP, switches, cabling, VPN connectivity)
• Experience with endpoint security tools such as Microsoft Defender, Huntress, or similar
• Familiarity with IT service management practices and ticketing systems (e.g., ITIL-aligned environments)
• Experience in a regulated industry such as financial services, healthcare, or utilities
• Certifications such as Microsoft 365 Certified: Modern Desktop Administrator Associate, CompTIA Network+, or CompTIA Security+ (or equivalent experience)

Working Conditions

• Primarily office-based at our Irwindale, CA headquarters, with regular travel to California branch locations and occasional travel to Las Vegas; a hybrid schedule may be accommodated based on operational needs
• Standard business hours, with occasional after-hours or weekend work for system maintenance, upgrades, or incident response
• Work is typically performed in climate-controlled office and branch settings, and occasionally in equipment rooms, wiring closets, or under desks where space is limited
• Ability to lift, carry, push, or pull equipment weighing up to approximately 40 pounds, with or without reasonable accommodation, and to bend, kneel, crouch, reach, and use ladders or step stools as needed
• Periods of heightened activity may occur during system outages, branch projects, or technology deployments

Compensation

The expected pay range for this role at Rize Federal Credit Union is $34.00 - $47.00/hour. This range is based on candidates living locally in Southern California.

Actual compensation is determined by experience, education, skills, internal equity, and other job-related factors.

As part of the hiring process, candidates who receive a contingent offer will undergo a background investigation, which may include employment verification, credit review, criminal records search, Social Security verification, and government registry checks. Candidates must also meet eligibility requirements to be bonded under a fidelity bond.

Rize Federal Credit Union is an Equal Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.