Clinical IT Support Specialist

Eye Clinic of Wisconsin; Wisconsin; On-site; USD 48,000 - 64,000; Full time

Job summary

Eye Clinic of Wisconsin is seeking an IT Support Specialist to provide front-line and hands-on technical support for staff, providers, and satellite sites. The role focuses on ensuring reliability, security, and usability of the technology environment across workstations, devices, and clinical systems.

Responsibilities include handling tickets, troubleshooting, onboarding/offboarding tech, and maintaining documentation while upholding HIPAA safeguards and a service-oriented approach in a busy

Qualifications

• Strong troubleshooting skills across hardware and software in a healthcare IT setting.
• Excellent communication with staff, providers, and leadership.
• Experience maintaining HIPAA security practices and data privacy.

Responsibilities

• Provide front-line IT support via ticketing, phone, email, and on-site.
• Troubleshoot hardware/software, onboarding/offboarding, and access issues.
• Manage Microsoft 365 accounts, MFA, and security controls.
• Support clinical and administrative workflows in a multi-location system.
• Document processes and escalate complex issues appropriately.

Skills

Troubleshooting

Communication

Security & HIPAA awareness

Education

Associate degree in IT / CS / Cybersecurity / Networking

Tools

Windows OS

Microsoft 365 admin

Job description

Eye Clinic of Wisconsin is seeking an IT Support Specialist to provide front-line and hands-on technical support for staff, providers, and satellite sites. The role focuses on ensuring reliability, security, and usability of the technology environment across workstations, devices, and clinical systems.

Responsibilities include handling tickets, troubleshooting, onboarding/offboarding tech, and maintaining documentation while upholding HIPAA safeguards and a service-oriented approach in a busy