Field IT Support Technician: Customer-Fix Expert

Gr8ttek; Bloomington (IN); On-site; USD 20,000 - 40,000; Full time

Benefits offered by this job

$40 per call/$5 per call per diem

Dell/Lenovo paid certification training

Job summary

Gr8ttek is seeking a skilled technician in Bloomington, IN to manage service calls and provide customer support for designated equipment. Candidates should possess excellent communication and customer service skills, along with a technical school certification or equivalent experience.

The role involves accepting service calls, completing administrative tasks, and maintaining inventory control. Reliability, transportation, and the ability to lift equipment up to 50 lbs are essential. Benefits include paid certification training and call-based compensation.

Qualifications

• Technical school certification or equivalent with 1-2 years of relevant experience.
• Valid driver's license and reliable transportation are required.
• Ability to lift and handle various computer equipment up to 50 lbs.

Responsibilities

• Communicate clearly in written and verbal form.
• Accept and deliver all service calls assigned.
• Complete all administrative tasks associated with each call.
• Control and return assets and inventory.
• Provide customer break-fix support for designated equipment.

Skills

Excellent communication skills

Customer service skills

Technical skills related to computer repair

Ability to lift and move equipment

Education

Technical school certification or equivalent

Tools

Basic repair tool kit

Job description

Gr8ttek is seeking a skilled technician in Bloomington, IN to manage service calls and provide customer support for designated equipment. Candidates should possess excellent communication and customer service skills, along with a technical school certification or equivalent experience.

The role involves accepting service calls, completing administrative tasks, and maintaining inventory control. Reliability, transportation, and the ability to lift equipment up to 50 lbs are essential. Benefits include paid certification training and call-based compensation.