Field IT Support Technician – On‑Site Hardware Fix & Training

Gr8ttek, LLC; Kokomo (IN); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

$40 per call

$5 per call per diem

Dell/Lenovo certification training

Job summary

Gr8ttek, LLC is looking for a dedicated Field Specialist to join its Infrastructure Delivery team in Kokomo, Indiana. The position entails providing hardware-focused break fix services for clients, with responsibilities including troubleshooting, customer support, and inventory management.

The ideal candidate will have a technical school certification or equivalent, alongside excellent customer service and communication skills. This role offers compensation of $40 per call plus per diem and the opportunity for Dell/Lenovo certification training.

Qualifications

• 1-2 years of relevant experience in technical support.
• Ability to drive to various client locations.
• Must be able to lift and move equipment up to 50 lbs.

Responsibilities

• Provide customer break fix support for designated equipment.
• Complete all administrative tasks associated with service calls.
• Control and return of assets and inventory.

Skills

Excellent customer service skills

Clear communication skills

Basic troubleshooting

Moderately complex analytical skills

Education

Technical school certification or equivalent

Tools

Basic repair tool kit

Job description

Gr8ttek, LLC is looking for a dedicated Field Specialist to join its Infrastructure Delivery team in Kokomo, Indiana. The position entails providing hardware-focused break fix services for clients, with responsibilities including troubleshooting, customer support, and inventory management.

The ideal candidate will have a technical school certification or equivalent, alongside excellent customer service and communication skills. This role offers compensation of $40 per call plus per diem and the opportunity for Dell/Lenovo certification training.