IT Field Support Technician_Indianapolis

Gr8ttek, LLC; Indianapolis (IN); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

$40 per call/$5 per call per diem

Dell/Lenovo paid certification training

Job summary

Gr8ttek, LLC is seeking a Field Specialist to join its Infrastructure Delivery team in Indianapolis, Indiana. This role involves providing hardware break-fix services and requires skills in troubleshooting various client products.

Ideal candidates will have technical school certification and 1-2 years of relevant experience. Responsibilities include customer support, completing administrative tasks, and managing equipment. The position offers a base compensation of $40 per call and includes paid certification training.

Qualifications

• 1-2 years of relevant experience is typically required.
• Valid driver's license and reliable transportation are necessary.
• Ability to lift up to 50 lbs of computer equipment.

Responsibilities

• Providing break-fix support for designated equipment.
• Communicating clearly in both written and verbal forms.
• Completing all administrative tasks associated with service calls.

Skills

Customer service skills

Basic and moderately complex troubleshooting

Communication skills

Analytical skills

Education

Technical school certification or equivalent

Tools

Basic repair tool kit

Job description

Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients’ needs to forge long‑lasting partnerships.

Gr8ttek is looking for a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware‑focused, break‑fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines.

Benefits

• $40 per call/$5 per call per diem
• Dell/Lenovo paid certification training

Responsibilities and Skills

• Providing customer break fix support for designated equipment
• Communicating clearly in written and verbal form
• Possess excellent customer service skills
• Accepting and delivery of all service calls assigned
• Completing all administrative tasks associated with each call
• Responsible for control and return of assets and inventory
• Other duties may be assigned to meet business needs
• May provide functional guidance to colleagues

Requirements

• Typically requires technical school certification or equivalent and 1‑2 years of relevant experience
• Ability to drive yourself to client locations
• Ability to lift and or move various computer equipment up to 50 lbs.
• Valid driver’s license
• Reliable transportation with valid registration and adequate insurance Additional requirements may exist if offer of employment is extended
• Must own a basic repair tool kit