Field IT Support Technician

The Reynolds and Reynolds Company; Council Bluffs (IA); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Field IT Support Technician to provide onsite installation and maintenance of computer equipment. This role involves working with various hardware, including servers, routers, and printers, ensuring that all systems run smoothly. Technicians will receive comprehensive training in Texas, equipping them with the necessary skills to excel. The position offers a company vehicle for travel to customer sites, along with a robust benefits package that promotes a healthy work-life balance. If you have a passion for technology and customer service, this opportunity is perfect for you.

Benefits

Medical, dental, and vision insurance

401(k) with up to 6% matching

Company vehicle for work purposes

Remote working options

Paid holidays

Vacation and sick days

Qualifications

• 1+ years of technical experience in hardware and networking.
• A+ and/or Network+ certification is a plus.

Responsibilities

• Perform onsite installation and maintenance of computer equipment.
• Maintain inventory of repair parts and document work through service tracking.

Skills

Good communication skills

Customer service experience

Technical troubleshooting

Ability to lift 50 pounds

Education

Technical associates degree

Equivalent work experience

Tools

Application Servers

PCs

Cabling

Switches

Printers

Routers

Fiber Converters

Scanners

Job description

Position description:

As a Field IT Support Technician, you will perform onsite installation and maintenance support on a variety of computer equipment, printers, and specialized Key Control equipment. Each technician is provided with a company vehicle that will be used to travel to our customer sites. Other duties include maintaining an inventory of repair parts and documenting your work through our service tracking system.

Some of the hardware you will be working with is as follows:

1. Application Servers
2. PC’s
3. Cabling
4. Switches
5. Printers
6. Routers
7. Fiber Converters
8. Scanners

Training:

You will have an assigned territory and will attend a paid training program in College Station, Texas. The training is primarily a hands-on familiarization course of the equipment at customer sites and will also teach our policies and procedures.

Requirements:

• Good communication skills
• Customer service experience
• A+ and/or Network+ certified is a plus
• Technical associates degree or equivalent work experience
• 1+ years of technical experience (hardware/networking)
• Must be able to lift at least 50 pounds on a consistent basis
• Must be able to attend a paid training class in Texas
• Must have a valid driver’s license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years

Benefits:
We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

• Medical, dental, vision, life insurance, and a health savings account
• 401(k) with up to 6% matching
• Company vehicle for work purposes
• Working remotely with a company cell phone, laptop, and other provided home office equipment
• Paid holidays, vacation and sick days

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.