Junior IT Help Desk Support Specialist

ASM Research, An Accenture Federal Services Company; Harrisburg (Dauphin County); On-site; USD 26,000 - 33,000; Full time

Job summary

ASM Research is seeking a help desk associate to support multiple applications and handle user inquiries. You will perform basic problem analysis, triage issues, collect data, and coordinate with developers.

The role emphasizes strong communication, ability to guide customers through steps, and teamwork in a fast-paced environment, with a compensation framework noted in the job description.

Qualifications

• HS Diploma required.
• 0–1 years of customer service or help desk experience.
• Knowledge of ITIL framework and processes preferred.
• Ability to provide step-by-step instructions and clearly express ideas and solutions.

Responsibilities

• Performs basic user-problem analyses for the help desk and assists with monitoring network systems.
• Collects screenshots and data for troubleshooting and liaises between client and developers.
• Performs initial problem analysis and escalates issues to next level support.
• Coordinates with staff and SMEs to resolve problems and logs requests for assistance.

Skills

Microsoft Suite proficiency

Strong interpersonal and communication

Phone conversation control

Step-by-step instruction delivery

Teamwork

Active listening

Education

HS Diploma

Tools

Microsoft Suite

Internet Explorer

Job description

ASM Research is seeking a help desk associate to support multiple applications and handle user inquiries. You will perform basic problem analysis, triage issues, collect data, and coordinate with developers.

The role emphasizes strong communication, ability to guide customers through steps, and teamwork in a fast-paced environment, with a compensation framework noted in the job description.