Field IT Support Specialist - Onsite & Travel

Best-One Tire & Service Inc; Indiana; On-site; USD 68,880,000 - 74,390,000; Full time

Benefits offered by this job

Top Pay

Paid holidays & vacations

Home on the weekends

Health/dental/vision insurance

401(K) - Company Match

Team member discount program

Continuing education/training

Uniform Program

Job summary

Best-One Tire & Service Inc in Monroe, Indiana is seeking an I/T Support Specialist to be the technology expert ensuring team members and locations stay connected, supported, and running smoothly. This onsite role requires regular travel to support multiple locations.

The position offers hands-on end-user support, hardware/software installation, and ongoing troubleshooting, with opportunities for growth, company training, and benefits.

Qualifications

• Proven experience in end-user technical support or help desk environments.
• Working knowledge of Windows operating systems, Microsoft 365, hardware troubleshooting, and basic networking concepts (TCP/IP, DNS, DHCP).
• Strong troubleshooting and problem-resolution skills.
• Ability to work independently in field environments while maintaining communication with regional leadership.
• Excellent customer service and interpersonal skills.
• Strong organizational skills and attention to detail.
• High school diploma or GED required; associate’s degree in Information Technology or related field preferred.
• Industry certifications such as CompTIA A+, Network+, or equivalent.
• Experience supporting multi-site or distributed business environments.
• Familiarity with basic network equipment and wireless troubleshooting.
• Experience with ticketing systems and service management processes.

Responsibilities

• Provide onsite and remote technical support for desktops, laptops, printers, mobile devices, and peripheral equipment.
• Install, configure, and maintain end-user hardware and software.
• Troubleshoot hardware, software, connectivity, and basic network issues.
• Support new site openings, relocations, equipment deployments, and technology upgrades.
• Escalate complex infrastructure, network, or cybersecurity issues to the I/T Support Supervisor or appropriate I/T team members.
• Maintain accurate documentation of support activities, asset inventories, and system configurations.
• Ensure compliance with enterprise I/T policies, procedures, and security standards.
• Assist with user account provisioning, access control, and password support in accordance with security policies.
• Coordinate with third‑party vendors for hardware repair and telecommunications support when required.
• Participate in disaster recovery preparedness and site‑level continuity efforts.
• Travel regularly to company locations.

Skills

End-user support

Windows OS

Microsoft 365

Networking basics

Troubleshooting

Customer service

Documentation/organization

Field work independence

Communication

Education

High school diploma or GED

Associate's degree in Information Technology or related field preferred

Tools

Ticketing systems

Remote support tools

Basic network monitoring

Job description

Best-One Tire & Service Inc in Monroe, Indiana is seeking an I/T Support Specialist to be the technology expert ensuring team members and locations stay connected, supported, and running smoothly. This onsite role requires regular travel to support multiple locations.

The position offers hands-on end-user support, hardware/software installation, and ongoing troubleshooting, with opportunities for growth, company training, and benefits.