Field IT Support Associate II – Operations

Socket.dev; Jefferson (GA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Healthcare benefits starting Day 1

401(k) matching

Parental leave up to 20 weeks

EAP and mental health support

Job summary

Amazon is seeking an IT Support Associate II to assist the operations team across facilities in a defined geographic area. You will resolve technical problems, support IT infrastructure, and contribute to ongoing improvements while advancing your career at Amazon.

Key duties include handling support requests, training new hires, and learning new technologies. The role involves lifting up to 49 lbs, standing/walking up to 12 hours, and regional travel to support customers.

Qualifications

• 1+ years of Windows, Mac or Linux OS support experience.
• Experience troubleshooting integrated and interdependent computer systems.
• Ability to lift up to 49 pounds and stand/walk during shifts lasting up to 12 hours.
• Demonstrated high level of customer service in a dynamic environment.

Responsibilities

• Allocating, maintaining, and troubleshooting IT equipment used in Amazon Operations facilities.
• Handling support requests and procedures across the network.
• Assisting in training new hires.
• Continual learning of new technologies.
• Supporting customers from multiple buildings in the area, as well as remote customers.
• Traveling within your local or regional area to support our customers.

Skills

Windows Support

Mac Support

Linux Support

Customer Service

Job description

Amazon is seeking an IT Support Associate II to assist the operations team across facilities in a defined geographic area. You will resolve technical problems, support IT infrastructure, and contribute to ongoing improvements while advancing your career at Amazon.

Key duties include handling support requests, training new hires, and learning new technologies. The role involves lifting up to 49 lbs, standing/walking up to 12 hours, and regional travel to support customers.