Field IT Support Engineer – End-User Specialist

Magna5; Virginia, Northern (IL, KY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid time off

Bonus potential

Medical, dental & vision benefits

401(k) with employer match

Life & disability insurance

Certification reimbursement

Job summary

Magna5 is seeking a driven Tier 1 Field Support Engineer to join our Northern Virginia team. You will travel to client sites to deliver hands-on technical support and serve as a visible on-site representative, building strong client relationships.

When not deployed in the field, you will support the help desk, handle inbound requests, and resolve remote tickets, ensuring consistent service quality across channels.

Qualifications

• 2+ years in help desk, IT support, or customer service (MSP a plus).
• Experience with PSA and RMM tools.
• Foundational knowledge of Windows and macOS.
• Familiarity with Microsoft 365, Active Directory, and common business apps.
• Basic networking concepts (TCP/IP, DNS, DHCP).
• Strong verbal and written communication skills.
• Ability to multitask in a fast-paced environment.
• Valid driver’s license and reliable vehicle for client site travel.
• IT certifications (CompTIA A+, Network+) preferred.

Responsibilities

• Travel to client sites in Northern Virginia to deliver hands-on technical support and represent the company professionally.
• Respond to inbound client support requests via phone, email, and ticketing systems in a timely manner.
• Troubleshoot and resolve hardware, software, and network issues for desktops, laptops, printers and mobile devices.
• Escalate complex issues to Tier 2/3 with thorough documentation.
• Document all client interactions and resolutions in the service management platform.
• Perform password resets, account unlocks, and basic user administration in Active Directory and Microsoft 365.
• Follow up with clients to confirm issues are resolved and provide status updates.
• Maintain high client satisfaction through professional communication, both on-site and remotely.
• Participate in ongoing training to stay current with technologies and procedures.

Skills

Customer service

Communication skills

Multitasking

Team collaboration

Travel readiness

Education

High school diploma or equivalent

IT certifications (A+, Network+)

Tools

PSA tools

RMM tools

Job description

Magna5 is seeking a driven Tier 1 Field Support Engineer to join our Northern Virginia team. You will travel to client sites to deliver hands-on technical support and serve as a visible on-site representative, building strong client relationships.

When not deployed in the field, you will support the help desk, handle inbound requests, and resolve remote tickets, ensuring consistent service quality across channels.