Field IT Support Engineer (Tier 1) — On-Site in NOVA

Magna5; Charlottesville (VA); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Paid time off & holidays

Bonus potential

Medical, dental, and vision benefits

401(k) with employer match

Life and Disability insurance

Certification reimbursement

Job summary

Magna5 is seeking a driven Tier 1 Field Support Engineer to join our Northern Virginia team. You will travel to client sites to provide hands-on technical support, acting as a visible on-site ambassador for Magna5. When not in the field, you will support the help desk by handling remote tickets and ensuring quality service across channels.

This role offers a dynamic environment with opportunities for growth, a comprehensive benefits package, and travel to client locations throughout the region.

Qualifications

• 2+ years in a help desk, IT support, or customer service role (MSP experience a plus).
• Experience with PSA and RMM Tools.
• Foundational knowledge of Windows and Mac operating systems.
• Familiarity with Microsoft 365, Active Directory, and common business applications.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
• Strong verbal and written communication skills.
• Excellent problem‑solving abilities and attention to detail.
• Ability to multitask in a fast-paced environment.
• Must possess a valid driver’s license with a clean driving record and a personal vehicle; regular travel to client sites is required.
• High school diploma or equivalent; IT certifications preferred.

Responsibilities

• Travel to client sites throughout the Northern Virginia area to deliver hands‑on technical support.
• Respond to inbound client support requests via phone, email, and ticketing systems.
• Troubleshoot and resolve hardware, software, and network issues.
• Escalate complex issues to Tier 2/3 and document steps taken.
• Document all client interactions and resolutions in the service desk platform.
• Perform password resets, account unlocks, and basic user administration in AD and Microsoft 365.
• Provide timely status updates and follow-ups to clients.
• Maintain high client satisfaction with professional communication.
• Participate in ongoing training to stay current with technologies.

Skills

Communication

Problem solving

Multitasking

Driver's license

Teamwork

Education

High school diploma or equivalent

IT certifications (CompTIA A+, Network+, etc.) preferred

Tools

PSA tools

RMM tools

Windows

MacOS

Microsoft 365

Active Directory

Job description

Magna5 is seeking a driven Tier 1 Field Support Engineer to join our Northern Virginia team. You will travel to client sites to provide hands-on technical support, acting as a visible on-site ambassador for Magna5. When not in the field, you will support the help desk by handling remote tickets and ensuring quality service across channels.

This role offers a dynamic environment with opportunities for growth, a comprehensive benefits package, and travel to client locations throughout the region.