Field IT Supervisor

Reyes Holdings, L.L.C.; Town of Texas, Northern (WI, KY); Hybrid; USD 85,000 - 110,000; Full time

Job summary

Reyes Holdings, L.L.C. seeks an IT Field Operations Manager to establish relationships with local field management and own incident resolution from start to finish.

You will coordinate Field IT projects, supervise team members, and provide remote support to end users across devices, with up to 40% travel and 24/7 coverage for critical P1/P2 incidents.

Qualifications

• Ability to provide remote support to end users over telephone or screen sharing.
• Proficient in Microsoft Office.
• Proficient with End User Devices – PC, Laptop, Tablets, Windows, Android, IOS.

Responsibilities

• Establish and maintain business relationships with local management at field locations to understand and address their needs
• Act as escalation point for resolution of support and managerial incidents, demonstrate consistent ability to own issue resolution from start to finish, escalating where appropriate
• Assist in solving issues with business applications through personal knowledge and by working with other team leaders
• Coordinate within Field IT team to ensure projects are successful and within budget
• Assign project tasks and responsibilities within the team environment where applicable
• 24/7 support for business impacting P1 and P2 Incidents
• Travel up to 40%
• Other projects or duties as assigned

Job description

Position Responsibilities:

• Establish and maintain business relationships with local management at field locations to understand and address their needs
• Act as escalation point for resolution of support and managerial incidents, demonstrate consistent ability to own issue resolution from start to finish, escalating where appropriate
• Assist in solving issues with business applications through personal knowledge and by working with other team leaders
• Coordinate within Field IT team to ensure projects are successful and within budget
• Assign project tasks and responsibilities within the team environment where applicable
• 24/7 support for business impacting P1 and P2 Incidents
• Travel up to 40%
• Other projects or duties as assigned

Required Education and Experience:

• Bachelor’s Degree in engineering, Computer Science, Management Information Systems/Science with 3 plus years of related experience and 0 to 1 plus years of leadership experience or High School Diploma/General Education Degree with 6 plus years of specific experience and 2 to 3 plus years of leadership experience
• Ability to provide remote support to end users over telephone or screen sharing
• Proficient in Microsoft Office
• Proficient with End User Devices – PC, Laptop, Tablets, Windows, Android, IOS

Preferred Education and Experience:

• Bachelor’s Degree
• LAN/WAN Cisco experience
• Service Now, Service Desk Plus, or other ITIL system knowledge
• Experience in distribution or manufacturing
• Lift certified
• Experience installing/troubleshooting Access points, routers, switches, and other IT Equipment supporting distribution/manufacturing facilities

Benefits

At the Reyes Family of Businesses, our Total Rewards Strategy prioritizes the holistic well-being of our employees. This position offers a comprehensive benefits package that includes

• Medical
• Dental
• Vision coverage
• Paid Time Off
• Retirement Benefits
• complimentary Health Screenings

Equal Opportunity Employee & Physical Demands

Reyes Holdings and its businesses are equal opportunity employers. Company policy prohibits discrimination and harassment against any applicant or employee based on race, color, religion, sex, pregnancy or pregnancy-related medical conditions, marital status, sexual orientation, gender identity or expression, age, national origin, citizenship, disability, genetic information, military or veteran status, or any other basis protected by applicable law. In addition, the Company is committed to providing reasonable accommodation to applicants and employees in accordance with applicable law. Requests for accommodation should be directed to your point of contact in the Talent Acquisition or Human Resources departments.

Background Check and Drug Screening

Offers of employment are contingent upon successful completion of a background check and drug screening.

Pay Transparency

Our compensation philosophy embraces diverse factors for fair pay decisions, valuing skills, experience, and the needs of our business. Moreover, this role may have the opportunity to participate in a discretionary incentive program, subject to program rules.