Field Service Technician Level II - Central Ohio

K Group Companies

Columbus (OH)

On-site

USD 50,000 - 65,000

Full time

14 days+

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Benefits offered by this job

Competitive base salary based on experience

Employer paid family health insurance

401k with Safe Harbor contributions

Job summary

A local technology service provider in Columbus, OH, is seeking a Field Service Technician II. This role involves leading installation teams, ensuring high standards of service, and requires advanced knowledge of electricity. Ideal candidates should have at least 2 years of experience in a construction trade and must possess excellent communication skills. The company offers competitive salaries and comprehensive benefits.

Qualifications

Minimum 2 years with a previous construction trade.
Must have valid US Driver’s license.
Ability to read architectural drawings.

Responsibilities

Lead installation teams effectively and mentor Level 1 installers.
Showcase expertise in nurse call systems and video surveillance products.
Perform Factory Authorized Testing (FAT) of products before installation.

Skills

Advanced knowledge of electricity

Excellent communication skills

Hands-on/field experience

Basic telecommunication knowledge

Team management/supervisor experience

Job description

Overview

We are seeking a dedicated Field Service Technician II to join our team and serve our clients in the Central Ohio area!

The Field Service Technician Level II will not only carry out the essential responsibilities expected of a Level 1 installer but will also demonstrate advanced skills, training, certifications, and leadership abilities necessary to lead installation teams effectively. The role will encompass configuring and programming a wide range of devices and management platforms, overseeing system commissioning, and delivering comprehensive customer training at a basic operations level. The multifaceted position is pivotal in ensuring the seamless execution of installations and maintaining high standards of customer satisfaction.

Responsibilities

Execute all Level I installer roles and responsibilities, following our comprehensive documentation to uphold the highest standards of installation and service
Demonstrate exceptional organizational skills in handling project and service tickets, ensuring streamlined interaction and prompt updates in alignment with assignments
Exhibit a deep understanding of project scopes and service expectations, taking full accountability for assigned tasks and consistently delivering outstanding results
Assume leadership responsibilities by delegating tasks within the team’s capabilities, fostering a collaborative environment that encourages growth and productivity
Mentor Level 1 installers when leading a team, maintaining high standards and actively seeking their feedback for continuous improvement
Establish and maintain regular and effective communication channels with Project Delivery Coordinators, Project Managers, and customers as needed, ensuring seamless project execution
Showcase expertise in working with nurse call systems, card access systems, and video surveillance products, contributing to the successful implementation of diverse projects
Pursue ongoing professional development opportunities, with a focus on leadership and communication skills, to further enhance contribution to the team
Skillfully perform Factory Authorized Testing (FAT) of products before installation, ensuring all systems meet the highest quality and performance standards
Demonstrate proficiency in system configuration and the successful commissioning of systems, providing clients with reliable and fully operational solutions
Embrace the flexibility of the role by willingly accepting additional job duties as assigned, enhancing the dynamics of the role

Qualifications

Minimum 2 years with a previous construction trade
Advanced knowledge of electricity (high and/or low voltage)
Hands-on/field experience from previous work experience
Basic telecommunication knowledge (TCP/IP, general networking, computers, VoIP, etc)
Ability to identify and use common low voltage cabling
Working knowledge of basic IT networking, configurations and IP addressing
Ability to read architectural drawings
Team management/supervisor experience
Previous experience completing projects within scope
Previous experience with service ticketing processes
Any prior knowledge in fire, CCTV, intrusion, emergency nurse call systems
Excellent communication skills
Must have valid US Driver’s license

About K Group Companies

K Group is a locally owned and operated technology service provider established in Grand Rapids, MI in 1980. We proudly serve clients across the United States, while remaining especially focused on our home state of Michigan. Our expertise spans a wide spectrum of technologies and services, ensuring that we deliver exceptional solutions at the highest level of quality. Our culture is rooted in excellence, creativity, collaboration, innovation, and inclusivity.

Why Work Here?

“Great, focused, team environment.”

For more than 40 years, K Group Companies has been one of West Michigan’s premier technology providers. From Managed IT services to physical security integration, our team has established itself as a known, trusted advisor to our community.

As a local, 3rd generation family-owned business, we pride ourselves on reliable, intentional, and committed relationships with our customers—and with each other. We enjoy collaboration and making a difference as a team.

Compensation And Benefits