Onsite IT Field Tech: End-User Support & IMAC

Cognizant Technology Solutions Corporation; Columbus (OH); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant Technology Solutions Corporation is seeking an on-site Field Services Support specialist to manage day-to-day end-user support across client locations in Des Moines, IA. The role covers IMAC work, incident resolution, asset management, and coordination with multiple IT teams.

The position requires 0-2 years in IT end-user support, familiarity with ITIL processes, and hands-on experience with ITSM tools, Windows and MacOS endpoints, and security tools.

Qualifications

• High school diploma or higher in CS/IT/Engineering or related field.
• 0-2 years in IT end-user/field services support.
• Experience with ITIL incidents, requests, changes and asset management.

Responsibilities

• Monitor queues in ITSM tool and balance work based on SLA.
• Coordinate VIP and executive support and outages.
• Own IMAC requests including setting up devices and software.

Skills

ITIL Incident Management

Windows & MacOS

ITSM Tools

ServiceNow

Active Directory / Entra ID

CrowdStrike

Okta

Communication Skills

Education

High School Diploma or higher

Bachelor's degree in CS/IT/Engineering

Tools

ManageEngine ServiceDesk Plus

ServiceNow

BMC Remedy/Helix

Intune

Job description

Cognizant Technology Solutions Corporation is seeking an on-site Field Services Support specialist to manage day-to-day end-user support across client locations in Des Moines, IA. The role covers IMAC work, incident resolution, asset management, and coordination with multiple IT teams.

The position requires 0-2 years in IT end-user support, familiarity with ITIL processes, and hands-on experience with ITSM tools, Windows and MacOS endpoints, and security tools.