Field IT & End-User Device Technician

MANTECH; Aurora (CO); On-site; USD 55,000 - 75,000; Full time

Job summary

MANTECH in Aurora, CO seeks an End User Device Technician to provide installation and troubleshooting support for VOIP phones, teleconferencing gear, printers, desktops, and related cabling. You will ensure proper equipment sanitization and inventory management in a fast-paced lab environment.

The role includes supporting refresh projects and Task Orders, with travel up to 25% to cover other locations. A customer-facing mindset and a TS/SCI with Poly clearance are required.

Qualifications

• 1+ years of IT hardware support and end-user device troubleshooting.
• IAT Level II baseline DoD 8570.01-M certification such as Security+.
• Customer-facing experience.

Responsibilities

• Installs and troubleshoots VOIP phones, teleconferencing gear, AVM/meeting room devices, printers, desktops, and related cabling.
• Supports refreshes, modernization projects, and Task Order activities.
• Follows equipment classification and sanitization processes.
• Performs equipment surveys, inventories, updates databases, and assists with logistics.
• Operates within Service Level Agreement timeframes; up to 25% travel to support other locations.

Skills

Customer-facing experience

VOIP/telephony support

Hardware installation/troubleshooting

Education

IAT Level II baseline certification (Security+)

Tools

ServiceNow

Job description

MANTECH in Aurora, CO seeks an End User Device Technician to provide installation and troubleshooting support for VOIP phones, teleconferencing gear, printers, desktops, and related cabling. You will ensure proper equipment sanitization and inventory management in a fast-paced lab environment.

The role includes supporting refresh projects and Task Orders, with travel up to 25% to cover other locations. A customer-facing mindset and a TS/SCI with Poly clearance are required.