Client Support Technician

MANTECH; Eglin Village (FL); On-site; USD 52,000 - 76,000; Full time

Job summary

MANTECH seeks a motivated, career and customer-oriented Client Support Technician to join our team in Eglin AFB. You will install and configure end-user workstation hardware, software, and peripherals, and provide frontline technical assistance to resolve issues for Microsoft Office, email, browsers, printers, and network drives.

Responsibilities include applying patches and STIG-based configurations to protect systems, maintaining peripherals, coordinating with ISSO for access controls, and

Qualifications

• 2 years of related experience.
• Bachelor’s degree in related discipline from an accredited college or university. 2 additional years of experience may be substituted for a degree.
• DoD 8570 compliance with Information Assurance Technical (IAT), Level II or higher.
• Experience installing and configuring end-user workstation hardware, software, and peripherals.
• Experience troubleshooting user issues with, and/or provide technical assistance and product support / setup for, operating system and/or common application functionality (e.g., customer issues with Microsoft Office product use, email set-up, browser functionality, printer set-up, and network drive mapping to name a few).
• Experience installing patches and/or modify client system configurations to protect against identified vulnerabilities (e.g., applying security technical implementation guide (STIG) and/or commercial vendor security updates / patches).
• Experience maintaining peripheral equipment such as printers, modems, and scanners.

Responsibilities

• Install and configure end-user workstation hardware, software, and peripherals.
• Troubleshoot user issues with, and/or provide technical assistance and product support / setup for, operating system and/or common application functionality (e.g., customer issues with Microsoft Office product use, email set-up, browser functionality, printer set-up, and network drive mapping to name a few).
• Install patches and/or modify client system configurations to protect against identified vulnerabilities (e.g., applying STIG and/or vendor updates).
• Install and maintain peripheral equipment such as printers, modems, and scanners.
• Ensure limited user access and access permissions on computer systems are imposed and maintained.
• Facilitate and coordinate user account creation and modification.
• Manage user support and coordinate with back shop administrators when additional assistance is required.

Skills

End-user support

Troubleshooting

Microsoft Office

Email setup

Printer setup

Network drives

Education

Bachelor’s degree in related discipline

Job description

MANTECH seeks a motivated, career and customer-oriented Client Support Technician to join our team in Eglin AFB.

Responsibilities Include But Are Not Limited To

• Install and configure end-user workstation hardware, software, and peripherals.
• Troubleshoot user issues with, and/or provide technical assistance and product support / setup for, operating system and/or common application functionality (e.g., customer issues with Microsoft Office product use, email set-up, browser functionality, printer set-up, and network drive mapping to name a few).
• Install patches and/or modify client system configurations to protect against identified vulnerabilities (e.g., applying security technical implementation guide (STIG) and/or commercial vendor security updates / patches).
• Install and maintain peripheral equipment such as printers, modems, and scanners.
• Ensure limited user access and access permissions on computer systems are imposed and maintained – typically driven by regulatory requirements and overseen by an Information System Security Officer (ISSO).
• Facilitate and coordinate user account creation and modification.
• Manage user support and coordinate with back shop administrators when additional assistance is required.

Minimum Qualifications

• 2 years of related experience
• Bachelor’s degree in related discipline from an accredited college or university. 2 additional years of experience may be substituted for a degree.
• DoD 8570 compliance with Information Assurance Technical (IAT), Level II or higher
• Experience installing and configuring end-user workstation hardware, software, and peripherals.
• Experience troubleshooting user issues with, and/or provide technical assistance and product support / setup for, operating system and/or common application functionality (e.g., customer issues with Microsoft Office product use, email set-up, browser functionality, printer set-up, and network drive mapping to name a few).
• Experience installing patches and/or modify client system configurations to protect against identified vulnerabilities (e.g., applying security technical implementation guide (STIG) and/or commercial vendor security updates / patches).
• Experience maintaining peripheral equipment such as printers, modems, and scanners.

Clearance Requirements

• Must have a current/active Secret Clearance
• Must be willing and able to obtain a TS/SCI clearance and submit to a polygraph is required.

Physical Requirements

• The person in this position frequently communicates with co-workers, management and customers, which may involve delivering presentations; must be able to exchange accurate information in these situations. The person in this position will need to be able to operate a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.