Field IT Administrator II - Travel & Multi-Site Support

Dairy Farmers of America, Inc.; Kansas City (KS); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Dairy Farmers of America, Inc. is seeking an IT support specialist to provide day-to-day and project-related technical support across DFA locations within a geographic region, with substantial travel.

You will install, diagnose, repair, and upgrade software/hardware, participate in deployments, and act as liaison to vendors and corporate IT. The role includes executive support, macOS endpoints, and Microsoft 365 administration.

Qualifications

• Undergraduate degree in computer science, information technology, or related curriculum (or equivalent combination of experience and education).
• 2 to 5 years of desk side break/fix support or related experience (Windows, Apple, MS Office).
• Certification and/or License – may be required during course of employment.

Responsibilities

• Travel to assigned locations on a scheduled basis and as needed for issues and projects.
• Serve as the IT liaison between the business units and IT to ensure all IT requirements are properly defined by gathering input from stakeholders, and develop design solutions for technical initiatives.
• Work with each site to identify their audio and visual needs and work with vendors to provide the business with solutions and lead up the implementation projects and support for those solutions.
• Assist with the management and tracking of all IT hardware assets within the assigned geographical area.
• Assist in project planning, communicate, and lead the execution phase for all projects associated with the locations within the assigned geographical area.
• Assist with the management and execution of all lifecycle projects for hardware and software updates.
• Will require support of some of the Board meetings as well as Dairy Farmers of America’s annual meeting.
• Create and revise all knowledge articles that specifically pertain to the locations within the geographical area.
• Troubleshoot and resolve medium to complex hardware/software problems for PC, Mac, and Mobile devices on Android and iOS platforms.
• Provide white-glove technical support and personalized service to executive leadership and other high-level stakeholders.
• Provide technical support and administration for macOS endpoints, including hardware, operating system, application troubleshooting, software deployment, and user assistance.
• Provide support for Microsoft 365 access to Teams, SharePoint, and Exchange Distribution Lists and Mailbox Delegation.
• Provide daily technical support to internal customers via phone, chat, email, and occasionally walk by to resolve break/fix issues and tickets.
• Serve as the escalation point for Level 1 service desk team members.
• Assist in the communication and execution of network projects as directed by the network team.
• Accurately record all work, troubleshooting, and communications in incident tickets.
• The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required.Other duties may be assigned as required.

Job description

Dairy Farmers of America, Inc. is seeking an IT support specialist to provide day-to-day and project-related technical support across DFA locations within a geographic region, with substantial travel.

You will install, diagnose, repair, and upgrade software/hardware, participate in deployments, and act as liaison to vendors and corporate IT. The role includes executive support, macOS endpoints, and Microsoft 365 administration.