IT Administrator II

Dairy Challenge; Kansas City (KS); On-site; USD 65,000 - 90,000; Full time

Job summary

Dairy Farmers of America (DFA) is seeking an IT desk-side specialist to provide day-to-day and project-focused technical support across multiple DFA locations within a geographic region. The role requires travel across states, installing, diagnosing, repairing, and upgrading hardware and software to ensure optimal workstation performance.

You will serve as a liaison between locations, third-party vendors, and DFA IT teams, handling medium to complex issues and support for Microsoft 365 and macOS

Qualifications

• Undergraduate degree in computer science, IT, or related field, or equivalent experience.
• 2–5 years of desk-side break/fix support or related IT experience (Windows, Apple, MS Office).
• Certification and/or license may be required during employment.

Responsibilities

• Travel to assigned locations on a scheduled basis and as needed for issues and projects.
• Serve as IT liaison between business units and IT to define requirements and design solutions.
• Lead or assist with implementing AV needs at sites and coordinate with vendors.
• Manage and track IT hardware assets within the geographical area.
• Plan and execute projects and updates for hardware and software lifecycles.
• Provide white-glove support to executives and high-level stakeholders.
• Support macOS endpoints, including troubleshooting and software deployment.
• Support Microsoft 365 access for Teams, SharePoint, and Exchange.
• Document all work and update incident tickets; escalates as needed.

Skills

Desktop support

Active Directory

Apple devices

MS SQL

MS Office

English communication

Education

Bachelor's degree in Computer Science / Information Technology

Tools

MS SQL

Access

Job description

Provide day-to-day and project-related technical support to multiple DFA locations within a geographic region, which will require traveling to multiple states. Apply analytical and problem-solving skills to provide second-tier deskside support; this includes installing, diagnosing, repairing, maintaining, and upgrading computer software and hardware products and equipment to ensure optimal workstation performance. Participate and/or lead phases of technology implementations, assisting with corporate software and hardware deployments and working alongside infrastructure teams and senior-level technical team members. Serve as liaison between locations supported, third-party support and equipment vendors, and corporate IT teams on technical matters. Troubleshoot straightforward to moderately complex issues in a timely and accurate fashion and provide end-user assistance. Ensure that employees use company-owned hardware and software in conformance with DFA IT policies. Work independently with moderate direction from senior team members or manager.

Job Duties and Responsibilities

• Travel to assigned locations on a scheduled basis and as needed for issues and projects
• Serve as the IT liaison between the business units and IT to ensure all IT requirements are properly defined by gathering input from stakeholders, and develop design solutions for technical initiatives
• Work with each site to identify their audio and visual needs and work with vendors to provide the business with solutions and lead up the implementation projects and support for those solutions
• Assist with the management and tracking of all IT hardware assets within the assigned geographical area
• Assist in project planning, communicate, and lead the execution phase for all projects associated with the locations within the assigned geographical area
• Assist with the management and execution of all lifecycle projects for hardware and software updates
• Will require support of some of the Board meetings as well as Dairy Farmers of America’s annual meeting
• Create and revise all knowledge articles that specifically pertain to the locations within the geographical area
• Troubleshoot and resolve medium to complex hardware/software problems for PC, Mac, and Mobile devices on Android and iOS platforms
• Provide white-glove technical support and personalized service to executive leadership and other high-level stakeholders
• Provide technical support and administration for macOS endpoints, including hardware, operating system, application troubleshooting, software deployment, and user assistance.
• Provide support for Microsoft 365 access to Teams, SharePoint, and Exchange Distribution Lists and Mailbox Delegation
• Provide daily technical support to internal customers via phone, chat, email, and occasionally walk by to resolve break/fix issues and tickets
• Serve as the escalation point for Level 1 service desk team members
• Assist in the communication and execution of network projects as directed by the network team
• Accurately record all work, troubleshooting, and communications in incident tickets
• The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required.Other duties may be assigned as required

Requirements

Education and Experience

• Undergraduate degree or in computer science, information technology, or related curriculum (or equivalent combination of experience and education)
• 2 to 5 years of desk side break/fix support or related experience (Windows, Apple, MS office)
• Certification and/or License – may be required during course of employment

Knowledge, Skills, and Abilities

• Able to work efficiently within a team and self-directed independently with little day-to-day direction
• Able to communicate and translate technical topics into easy-to-understand concepts
• Able to communicate clearly and effectively, both verbally and in writing
• Able to clearly document technical processes
• Able to proficiently manage and troubleshoot Microsoft desktop operating systems
• Able to ask direct and logical questions to determine problem causation and follow documented processes to a successful resolution
• Working knowledge of Active Directory Users and Comp
• Working knowledge of Apple products including iPhone, iPad and Mac Computers
• Troubleshooting and management skills of Apple systems
• Basic understanding of databases and data processing (use of MS SQL and/or Access)
• Must be able to read, write and speak English

Travel

50%-75% (up to 2 weeks per month)

An Equal Opportunity Employer including Disabled/Veterans

Pay Range

An Equal Opportunity Employer including Disabled/Veterans

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