Field IT Administrator II – Travel-Based User Support

Kansas Ag Connection; Kansas City (KS); On-site; USD 55,000 - 75,000; Full time

Job summary

Dairy Farmers of America (DFA) seeks an IT Desk-Side Support specialist to provide day-to-day and project-related technical support across DFA locations in a regional area. This role requires travel to multiple states, hands-on troubleshooting of Windows and macOS devices, and collaboration with infrastructure teams and executives.

Strong communication and problem-solving skills are essential. Responsibilities include end-user support across PC, Mac, and mobile devices, asset management, and

Qualifications

• Undergraduate degree in computer science or information technology (or equivalent).
• 2 to 5 years of desk side break/fix support or related experience (Windows, Apple, MS Office).
• Certification and/or License – may be required during course of employment.

Responsibilities

• Travel to assigned locations on a scheduled basis and as needed for issues and projects.
• Serve as the IT liaison between business units and IT to ensure all IT requirements are properly defined by gathering input from stakeholders, and develop design solutions for technical initiatives.
• Work with each site to identify their audio and visual needs and work with vendors to provide the business with solutions and lead up the implementation projects and support for those solutions.
• Assist with the management and tracking of all IT hardware assets within the assigned geographical area.
• Assist in project planning, communicate, and lead the execution phase for all projects associated with the locations within the assigned geographical area.
• Assist with the management and execution of all lifecycle projects for hardware and software updates.
• Will require support of some of the Board meetings as well as Dairy Farmers of America’s annual meeting.
• Create and revise all knowledge articles that specifically pertain to the locations within the geographical area.
• Troubleshoot and resolve medium to complex hardware/software problems for PC, Mac, and Mobile devices on Android and iOS platforms.
• Provide white-glove technical support and personalized service to executive leadership and other high-level stakeholders.
• Provide technical support and administration for macOS endpoints, including hardware, operating system, application troubleshooting, software deployment, and user assistance.
• Provide support for Microsoft 365 access to Teams, SharePoint, and Exchange Distribution Lists and Mailbox Delegation
• Provide daily technical support to internal customers via phone, chat, email, and occasionally walk by to resolve break/fix issues and tickets
• Serve as the escalation point for Level 1 service desk team members
• Assist in the communication and execution of network projects as directed by the network team
• Accurately record all work, troubleshooting, and communications in incident tickets
• The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required

Skills

Desk-side support

Customer service

Communication

Troubleshooting

Windows troubleshooting

macOS/iOS support

Education

Undergraduate degree in Computer Science or IT

Tools

Active Directory

MS SQL/Access

Microsoft 365 / Exchange

Job description

Dairy Farmers of America (DFA) seeks an IT Desk-Side Support specialist to provide day-to-day and project-related technical support across DFA locations in a regional area. This role requires travel to multiple states, hands-on troubleshooting of Windows and macOS devices, and collaboration with infrastructure teams and executives.

Strong communication and problem-solving skills are essential. Responsibilities include end-user support across PC, Mac, and mobile devices, asset management, and