Field ISP Tech II: Wireless Installer Troubleshooter

Cellularone; Show Low (AZ); On-site; USD 28,000 - 41,000; Full time

Job summary

Cellular One, a regional wireless provider, seeks a Field ISP Technician (Level II) to support network elements, install and troubleshoot equipment, and ensure service reliability.

This position often works alone and outside regular hours, including evenings and weekends. A clean driving record and valid license are required.

Proficiency with Windows, Excel, Word, Outlook and ticket systems is necessary to manage installs, outages and customer communications.

Responsibilities

• Must be comfortable on a ladder or roof and adhere to all of Cellular One's safety protocols.
• Can identify equipment, the many different types of equipment, and be able use the proper apparatus for the given situation.
• Can do installs without supervision but may ask for help with installs that are out of the ordinary.
• Can access the computer and make the necessary changes to install and trouble shoot the equipment.
• Can access the programs to find out required information regarding a customer. Can use Windows, Excel, and Word.
• Can properly use Outlook and respond in a timely fashion and keep updated for possible outages on our network. Can access the Trouble Ticket system with the ability to open, update and close the tickets.
• Can find the appropriate IP for the install or technical calls. Knows the difference between a private network IP and a Public IP.
• Should be able to talk to the customer and give a simple explanation of the install process. Must know the proper protocols when engaging conversations with the customer.
• Should follow the proper protocols with the customer's information whether it is the paperwork for the install or a technical call.
• Take proper care of the company vehicle and all assigned tools.
• This is a Safety-Sensitive Candidate must maintain the ability to work in a constant state of alertness and in a safe manner.

Job description

Cellular One, a regional wireless provider, seeks a Field ISP Technician (Level II) to support network elements, install and troubleshoot equipment, and ensure service reliability.

This position often works alone and outside regular hours, including evenings and weekends. A clean driving record and valid license are required.

Proficiency with Windows, Excel, Word, Outlook and ticket systems is necessary to manage installs, outages and customer communications.