Field ISP Technician Level II

Cellularone; Show Low (AZ); On-site; USD 42,000 - 62,000; Full time

Job summary

Cellular One seeks a Field ISP Technician (Level II) to ensure proper operation of network elements. The role requires installation responsibilities, independent work, and adherence to safety protocols in a mobile environment.

The technician will perform preventative/remedial maintenance, troubleshoot customer issues, and manage communications. Travel and after-hours work are expected as part of this field role.

Qualifications

• Must be comfortable working alone and unsupervised.
• Must have a clean driving record and a valid driver’s license.
• Ability to install and troubleshoot customer issues.
• Willingness to work before/after-hours, weekends, and holidays.

Responsibilities

• Install and troubleshoot network equipment at customer sites.
• Support installation, maintenance, and integration of network hardware.
• Use Windows, Excel, Word, and Outlook to manage tickets and communication.
• Identify equipment types and apply proper installation procedures.
• Maintain safety protocols and proper handling of company tools and vehicle.

Skills

Self-motivation

Work unsupervised

Safety awareness

Customer communication

Tools

Windows

Excel

Word

Outlook

Trouble Ticket system

Job description

Cellular One: What drives us

For 30 years, SBi has served the communications needs of underserved rural communities and tribal lands in the southwest. Our cellular division, Cellular One, is a leading regional provider of mobile technology and wireless communications service operating a network of more than 250 cell sites covering 60,000 square miles.

A Field ISP Technician (Level II) is responsible for the proper operation of our Network elements. Duties in support of interdepartmental objectives, to include preventative and remedial maintenance, installation, optimization and integration of network hardware. This activity requires ability to install and troubleshoot customer issues. Position requires working alone and unsupervised and therefore this individual must be self-motivated/disciplined. Job duties are outside of the normal Monday through Friday work week of 8:00 a.m. to 5:00 p.m., including before and after-hours, weekends, and holidays. This position requires installation responsibilities related to the installation equipment. A clean driving record and a valid driver’s license are required and must be maintained. This position requires actions and behaviors that promote a positive, supportive working environment at all times.

Additional responsibilities include, but are not limited to the following:

1. Must be comfortable on a ladder or roof and adhere to all of Cellular One's safety protocols.


2. Can identify equipment, the many different types of equipment, and be able use the proper apparatus for the given situation.


3. Can do installs without supervision but may ask for help with installs that are out of the ordinary.


4. Can access the computer and make the necessary changes to install and trouble shoot the equipment.


5. Can access the programs to find out required information regarding a customer. Can use Windows, Excel, and Word.


6. Can properly use Outlook and respond in a timely fashion and keep updated for possible outages on our network. Can access the Trouble Ticket system with the ability to open, update and close the tickets.


7. Can find the appropriate IP for the install or technical calls. Knows the difference between a private network IP and a Public IP.


8. Should be able to talk to the customer and give a simple explanation of the install process. Must know the proper protocols when engaging conversations with the customer.


9. Should follow the proper protocols with the customer's information whether it is the paperwork for the install or a technical call.


10. Take proper care of the company vehicle and all assigned tools.


11. This is a Safety-Sensitive Candidate must maintain the ability to work in a constant state of alertness and in a safe manner.

The above declarations are not intended to be an \"All-Inclusive\" list of duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job, and be a reasonable representation of its activities.