Field Insurance Claims Investigator

Command Investigations, LLC; Rancho Cucamonga (CA); On-site; USD 32,000 - 41,000; Full time

Job summary

Command Investigations, LLC is seeking an Insurance Claims Investigator with at least 1 year of experience to join a dynamic team. You will gather evidence, interview involved parties, document findings, and prepare comprehensive reports for client review across workers’ compensation, general liability, auto, and property claims.

Applicants must provide own equipment and have strong MS Word/Outlook skills, with a commitment to integrity and timely, professional reporting.

Qualifications

• Minimum of 1 year of field investigations experience, including face-to-face statements and report writing.
• Associate’s or Bachelor’s degree in Criminal Justice or a related field.
• Excel in report writing and typing (50+ WPM) with accuracy.
• Understand investigative processes, insurance procedures, and claim handling.
• English speaking required; multilingual is a plus.
• Must provide a personal vehicle and maintain required insurance.

Responsibilities

• Conduct complex field investigations involving multiple claim types.
• Submit daily updates summarizing progress and observations.
• Manage time effectively to meet client billable-hour expectations.
• Write detailed, professional statements and investigative summaries.
• Deliver client-ready reports that meet quality standards.
• Perform scene investigations, recorded statements, scene canvassing, document retrieval, and courthouse research.
• Operate safely and remain alert while driving during field assignments.

Skills

Attention to detail

Strong work ethic

Team player

Time management

MS Word & Outlook

Excellent communication

Education

Associate/Bachelor in Criminal Justice

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Command Investigations, LLC is seeking an Insurance Claims Investigator with at least 1 year of experience to join a dynamic team. You will gather evidence, interview involved parties, document findings, and prepare comprehensive reports for client review across workers’ compensation, general liability, auto, and property claims.

Applicants must provide own equipment and have strong MS Word/Outlook skills, with a commitment to integrity and timely, professional reporting.