Field Installer and Trainer - Flexible Hours & Growth

Sorenson Communications; Mount Vernon (IL); On-site; USD 18,000 - 29,000; Full time

Benefits offered by this job

Mileage Reimbursement

Tablet Provided

Phone Provided

Growth Opportunities

Job summary

Sorenson Communications is seeking a dedicated Installer/Trainer to help people with hearing loss communicate more effectively. This full-time role involves in-home training of customers on the CaptionCall phone, with a hands-on, independent work style and real potential for career growth.

The position emphasizes excellent customer service, strong English communication, and ability to travel as needed. Comprehensive training, mileage reimbursement, and provided equipment support successful

Qualifications

• Provide excellent customer service
• Ability to effectively communicate in English through reading, writing, speaking and listening
• Ability to work evenings and weekends as needed
• Ability to drive and travel via air as needed
• Ability to tailor to unique needs of individual customers
• Must be reliable, organized and punctual
• Ability to adapt to constantly changing environments

Responsibilities

• Install and troubleshoot CaptionCall phones
• Courteously train customers on how to use the phone and its features
• Promote the CaptionCall service
• Assist Outreach Specialist with lead generation activities as needed
• Guide other CaptionCall activities and make recommendations for expanding the breadth and reach of the business
• Ability to meet or exceed Installer/Trainer expectations and maintain established goals set forth by department management
• Complete service calls as assigned
• Accurately maintain customer records
• Submit invoices and feedback on customer interactions
• Retrieve and clean phones of former customers
• Maintain adequate inventory of equipment and supplies
• Adapt to new responsibilities as necessary
• Other duties as assigned

Skills

Customer service

English communication

Evenings & weekends

Driver

Reliability

Organization

Adaptability

Education

High School Diploma or GED

Job description

Sorenson Communications is seeking a dedicated Installer/Trainer to help people with hearing loss communicate more effectively. This full-time role involves in-home training of customers on the CaptionCall phone, with a hands-on, independent work style and real potential for career growth.

The position emphasizes excellent customer service, strong English communication, and ability to travel as needed. Comprehensive training, mileage reimbursement, and provided equipment support successful