Field Installations Supervisor

National OnDemand, Inc.; Sanford (NC); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

PTO

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

EAP

401(k)

Job summary

National OnDemand, Inc. is seeking an Installation Supervisor to oversee field technicians across our service footprint.

You will supervise field staff, ensure safety compliance, coordinate scheduling and workload coverage, and drive customer satisfaction through effective operations. Based in Burlington, NC with travel up to 50% nationwide, you’ll work in a field role requiring strong leadership, communication, and problem solving to deliver turnkey infrastructure projects for fiber, wireless

Qualifications

• High School Diploma or equivalent required.
• 5+ years of related discipline experience.
• Valid state driver’s license required.
• Background check and drug screen required.
• Excellent communication skills.
• Experience leading field staff and cross-functional teams.
• Ability to travel up to 50% and stay away up to 14 days.
• Strong planning, scheduling and reporting abilities.

Responsibilities

• Provides technical support, leadership and accountability for field team.
• Responsible for retention and training needs for field staff.
• Builds and maintains an effective operations organization committed to customer and employee satisfaction and profitable growth.
• Supervise performance of field staff and respond to escalated issues in field.
• Communicate senior management directives to field staff and ensure compliance (Safety, etc.).
• Develops manpower schedules and loading to ensure contract and workload coverage.
• Site Visits to ensure QC of various projects; ensure conformance to client specifications and company requirements.
• Follows up on customer satisfaction issues and drives resolution.
• Onsite support & guidance for technical staff.
• Serves as safety champion for our company.
• Other duties as required or as assigned by senior leadership.

Skills

Leadership experience

Background check

Drug screen

Driver's license

Excellent communication

Education

High School Diploma or equivalent

Tools

MS Office Suite

Job description

National OnDemand, Inc. is seeking an Installation Supervisor to oversee field technicians across our service footprint.

You will supervise field staff, ensure safety compliance, coordinate scheduling and workload coverage, and drive customer satisfaction through effective operations. Based in Burlington, NC with travel up to 50% nationwide, you’ll work in a field role requiring strong leadership, communication, and problem solving to deliver turnkey infrastructure projects for fiber, wireless